Knowledge Base
I got a new device and want to get Handheld Contact set up on it.

If you have recently received a new device and it is on the same platform as the previous device (Eg. iPhone to iPhone), you will want to complete these steps.  If you have switched platforms (Eg. BlackBerry to iPhone) see links at bottom.

 

Apple iOS devices (iPhone, iPad, iPod Touch):

  1. On the computer/server open Handheld Contact. 
  2. Click on Maintenance; choose Resend All Data to Handheld. 
  3. Select your account and press Send All.
  4. On the device, open the App Store.
  5. Do a search for “Handheld Contact”.  Download Handheld Contact Professional.
  6. Run the Handheld Contact application.  Enter the username and password.  Press Login.
  7. Wait for the PC to finish syncing from Step 3 and then press Sync Now on the device.
  8. Delete Handheld Contact from old device (if possible).

Android smartphones and tablets:

  1. On the computer/server open Handheld Contact. 
  2. Click on Maintenance; choose Resend All Data to Handheld. 
  3. Select your account and press Send All.
  4. From the Android device's native internet browser visit: http://www.handheldcontact.com/ota.
  5. If entered correctly, this will take you to the Google Play application.  It will take you directly to the Handheld Contact download screen.
  6. If the OTA link from Step 4 does not work, go directly to the Google Play Store (or Market/Marketplace app) on the device and search 'Handheld Contact'.
  7. Click on "Install" and download the application.
  8. Once the Download is complete, you can press the "Open" button or launch Handheld Contact from Application list.
  9. Enter you Handheld Contact account username (e-mail address) and password.
  10. Press "Sign in".
  11. If you have already set up and resent all data from the Handheld Contact computer application, then choose "Sync now".
  12. Once the sync is finished, you should be all set to go.
  13. Delete Handheld Contact from old device (if possible).

 
BlackBerry devices with BlackBerry 10 OS or newer:

  1. On the computer/server open Handheld Contact. 
  2. Click on Maintenance; choose Resend All Data to Handheld. 
  3. Select your account and press Send All.
  4. From the device's native internet browser visit: http://www.handheldcontact.com/ota.
  5. If entered correctly, this will take you to the BlackBerry World application.  It will take you directly to the Handheld Contact download screen.  If this doesn't work, simply launch BlackBerry World and search for 'Handheld Contact'.
  6. Click on "Install" and download the application.
  7. Once the Download is complete, you can launch Handheld Contact from the main screen.
  8. Enter you Handheld Contact account username (e-mail address) and password.
  9. Press "Sign in".
  10. If you have already set up and resent all data from the Handheld Contact computer application, then choose "Sync now".
  11. Delete Handheld Contact from old device (if possible).

 

Also see: http://support.handheldcontact.com/Knowledgebase/Article/View/113/0/installing-handheld-contact-on-a-new-mobile-device-if-you-are-an-existing-subscriber

 


BlackBerry smartphones with OS 7 or older:

  1. On the computer/server open Handheld Contact. 
  2. Click on Maintenance; choose Resend All Data to Handheld. 
  3. Select your account and press Send All.
  4. Open the Broswer icon and go to: www.handheldcontact.com/ota.
  5. Select the Professional Edition 3.x.x.x, choose Download.
  6. Once downloaded, run the app. 
  7. Choose ‘I Agree’ to the licence agreement.
  8. Enter your Handheld Contact username and password.
  9. Press Next.
  10. Once it succeeds, ensure that the syncing from Step 3 has completed and then press Start Sync
  11. Delete Handheld Contact from old device (if possible).

 BlackBerry PlayBook tablet:

  1. On the computer/server open Handheld Contact. 
  2. Click on Maintenance; choose Resend All Data to Handheld. 
  3. Select your account and press Send All.
  4. From the PlayBook's native internet browser visit: http://www.handheldcontact.com/ota.
  5. If entered correctly, this will take you to the App World application.  It will take you directly to the Handheld Contact download screen.  If this doesnt work, simply launch App World and search for 'Handheld Contact'.
  6. Click on "Install" and download the application.
  7. Once the Download is complete, you can launch Handheld Contact from the main screen.
  8. Enter you Handheld Contact account username (e-mail address) and password.
  9. Press "Sign in".
  10. If you have already set up and resent all data from the Handheld Contact computer application, then choose "Sync now".
  11. Delete Handheld Contact from old device (if possible).

 

Note: If you have switched platforms and moved to a new device (Eg. BlackBerry to Android), you will need to see:

BlackBerry to iPhone

BlackBerry to Android

iPhone to Android

Android to iPhone

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