How do I fix a "Thread was being aborted" syncing error.
Posted by Craig S, Last modified by Craig S on 30 May 2017 01:21 PM

The error message ‘Thread was being aborted’ means one of two things.  

 

1.) You have corrupt data on our server that was added to the phone and it is trying to sync back to the ACT! database. 

2.) You have some kind of firewall, proxy server, virus scanner, VPN, etc that is blocking Handheld Contact from connecting to our HHC Servers. 

 

You may need to add some files to the exceptions list of the firewall/virus scanner.  They are:

 

C:\Program Files\Keystroke\HHC Enterprise Edition\HHCService.exe

C:\Program Files\Keystroke\HHC Enterprise Edition\HHCServiceMonitor.exe

C:\Program Files\Keystroke\HHC Enterprise Edition\MuPlugIn.exe

 

The location could also be found within C:\Program Files(x86)\Keystroke\HHC Enterprise Edition is you have a Windows 64 bit OS.

Note:  If you have Handheld Contact v3.x.x.x (or below) installed, the install location is found in: C:\Program Files(x86)\J2X Technologies\HHC Enterprise Edition 

 

Once that is applied, restart the Handheld Contact service and try syncing again.

 

Note: Another solution that has been used on some customers which has worked is adding a login to the Handheld Contact Service.  See this LINK for exact details.  If the login works successfully, then you shouldnt have any error messages appear and restarting the Handheld Contact Service will work without problems.