Please type your question here
Knowledge Base : App-Specific Help > Handheld Contact Computer App
Using the latest version of any Handheld Contact app is important so you can take advantage of the latest features and security improvements. Your mobile device should automatically alert you when Handheld Contact has an update to install. You can also ...
If you are looking to change the Handheld Contact Password on the account, please follow these directions:   * Visit the Reset Password page [http://www.handheldcontact.com/reset-password.php]. * Submit the username used to create the Handheld Con...
If you have purchased a license to Handheld Contact from Swiftpage (or Act!/Sage) directly, you would have received an activation code (serial number) from them within the purchase email. In order to use this and get Handheld Contact set up and working, p...
As of Novermber 6, 2014, Handheld Contact supports up to 15,000 Act! Contacts. New users have automatic access to this feature with the installation of our latest software, however, existing users setup with Handheld Contact prior to this date may have to...
In order to correct this error, you need to manually install the Message Queuing Service.  Please follow the steps below for your corresponding operating system: _NOTE_:  The installation of Message Queuing should not require a restart of the PC/server. ...
In order to get Handheld Contact working again on the device, you may be required to resend all data again. This is a process where all the data that Handheld Contact is pointing to gets compiled and synced again from ACT! back to our server and then t...
In order to get Handheld Contact upgraded on the PC/server, here are the steps needed: * If you are unable to access Handheld Contact on the PC or server, you can go directly to http://www.handheldcontact.com/downloads.php [http://www.handheldcontact....
The following instructions would be needed if you are adding another Act! user to Handheld Contact for syncing _OR_ you were trying to get multiple devices configured (Eg. iPhone/iPad, BlackBerry/BlackBerry PlayBook, or Android phone and tablet) with the ...
In order to correct this error message, you need to do the following procedure. We recommend the below 8 steps first. This is done through the Windows operating system: * Click on the Start Menu. * Type and search for 'services.msc'. * For Windows...
* Go to the same computer/server where the ACT! database resides. * Open http://www.handheldcontact.com/downloads.php [http://www.handheldcontact.com/downloads.php] and choose your ACT! version. * Download the file "HHC-3_x_x_x.exe (or HHC-4_x_x_x.e...
If you are working on setting up Handheld Contact, the first screen you will encounter will be asking for the ACT! Administrator. This is an ACT! user on the database that will have Admin rights. We do not keep track of this information. You will need ...
The error message ‘Thread was being aborted’ means one of two things.     _1.)_ You have corrupt data on our server that was added to the phone and it is trying to sync back to the ACT! database.  _2.)_ You have some kind of firewall, proxy server, ...
The full error message reads: _Syncing failed. Error: The syncing process for the user: _____ and database: _____ failed. The error is: Dynamic SQL Error_ _SQL error code = -206_ _Column unknown_ _USERS.HHCUSERNAME_ _At line 1, column 113._ In...
When syncing on the PC, you receive the message: "_Syncing failed. Error: The user: {ACT NAME} failed to log on to the ACT! database: {DATABASE NAME}. The error is: Logon Failed - Exception is:\{PCNAME}{DB NAME}-database files_". The problem here is...
There are times that Handheld Contact does not complete the sync process and it will get stuck in a sync loop. Our application thinks that it is working but in fact it is not. You may need to stop the HHC Service to get it working again. Please foll...
The Handheld Contact Desktop Application is the user interface that controls all of the integration and syncing of ACT! to the Handheld Contact Servers.  This article is for letting customers know how to read and use this application properly.  See the im...
This group is created when Handheld Contact gets installed. This group is created and maintained by Handheld Contact. DO NOT make any changes or modifications to this group as they will be removed the next time Handheld Contact syncs. It contains Conta...
In order to correct this error message, you need to do the following procedure. We recommend the below 8 steps first. This is done through the Windows operating system: * Click on the Start Menu. * Type and search for 'services.msc'. * You will op...
If you are looking to 'start over' or remove Handheld Contact from the PC/server, these steps can help in doing so. * Go to the same computer/server where the ACT! database resides. * Click the 'Start' menu button, then select 'Control Panel', then ...
'Profiles' are available within Handheld Contact and are mostly used for situations where a customer has multiple Handheld Contact users and they wish to have the same sync settings for all of them. If there are only a few HHC users and each wish to vi...
If you have recently upgraded to Act! 2013 or Act! v16 and/or are using Handheld Contact on a Windows 8 PC, you may get the following error when adding a new user or during syncing: “_THREAD WAS BEING ABORTED.  THE REQUEST WAS ABORTED: COULD NOT CREATE SS...
Sometimes Handheld Contact requires a login to the service for it to have the correct permissions.  This is part of the "LOGON FAILED [http://support.handheldcontact.com/Knowledgebase/Article/View/16/0/i-try-to-sync-handheld-contact-on-the-computer-and-i-...
In order to get Handheld Contact set up to only sync selected groups from ACT! you need to complete the following: * Have the groups created in ACT!. If they are not created, please see this LINK [1] for more info. * Open Handheld Contact on the ...
In order to create the groups, follow this link to create them in ACT! first. http://www.youtube.com/watch?v=NyuxuvNXn2g [1]. Once the groups are created in ACT!, go to Handheld Contact on the computer/server and click on the Contacts Info option o...
To resolve this issue: Access the PC, server, or laptop where the Handheld Contact computer application is installed. * Open the Handheld Contact computer application. * Click on Tools, choose Manage, and select Databases. * In the window that op...
If you have upgraded the ACT! database to ACT! 2013, version 15.0, ACT! v16, ACT! v17, ACT! v18 OR ACT! v19; you may get the following error message with Handheld Contact:   _"COULD NOT LOAD FILE OR ASSEMBLY 'ACT.FRAMEWORK, VERSION=12.X.X.X, CULTURE=N...
Handheld Contact will only allow up to 73 fields to sync with a Professional Edition license.  By default we will sync with 28 of these.  Please see this LINK [http://support.handheldcontact.com/Knowledgebase/Article/View/70/0/what-default-fields-will-syn...
The following is a scenario of how the Handheld Contact application works when there are multiple time zones involved. (Assuming that the ACT! database is set up on Eastern Time and the device is located on Central Time) If you are in the Eastern Time...
Try the following: * Ensure that Handheld Contact is closed. * Open Windows Explorer. * Go to: C: Program FilesACTACT for Windows (or whatever folder you have ACT! installed to). * Look through the files for an app called 'MachineConfigUpdate...
If you have an account with Handheld Contact and you set up your phone but you are unable to find the Notes/History for the customers, then you may not have synced it from ACT!.   To correct this, please follow these steps: * Open Handheld Contact...
Many customers have reported problems with Handheld Contact not syncing. We were able to determine that the source was HHC version 3.2.10.0. This was able to sync the Contacts but not the Activities or Notes/History. When syncing was completed, it woul...
This message means that you have entered the wrong Handheld Contact username and/or password. To correct this: * Open the Handheld Contact computer application (usually found on the same PC, server, or laptop as the ACT! database). * Click o...
If you plan on upgrading your ACT! database to ACT! 2013 version 15.0, ACT! version 16, ACT! version 17, ACT! version 18 or ACT! version 19, you will need to compelete the following:   * Ensure that ACT! is upgraded and working properly before proce...
When you try to open Handheld Contact on the PC/server you receive the following error: _\"UNHANDLED EXCEPTION OCCURED IN HANDHELD CONTACT! DESCRIPTION OF THE ERROR IS: COULD NOT LOAD FILE OR ASSEMBLY \"SYSTEM.CORE, VERSION 3.5.0.0, CULTURE=NEUTRAL,...
In order to resolve this, you will need to first determine if Handheld Contact is already running on another PC. If this is a server, then its possible that another user is logged in and has Handheld Contact open. Otherwise, open the Task Manager. Go t...
If you are syncing on the PC/server end and get the following error: _"The error is: Logon Failed - Exception is:Error in the application"_ This error message means that there is something wrong with the ACT! database itself. For whatever ACT! us...
* Click Start-->Run type "SERVICES.MSC" hit Ok. * In the services window look for DISTRIBUTED TRANSACTION COORDINATOR. * If it is not listed then do the following (if it is listed then do not continue best to contact support@handheldcontact.com [1...
IMPORTANT: When making these changes from one server to the next, there are three things that cannot change. * ACT! database name * Path to the database (PAD file) * ACT! Administrator username/password   If any of these items have changed with...
To view the Handheld Contact Installation User Guide, please see: http://www.handheldcontact.com/downloads/hhc_2_0_guide.pdf [1] Links: ------ [1] http://www.handheldcontact.com/downloads/hhc_2_0_guide.pdf
In order to view the Handheld Contact User Guide for the Computer Application, please see: http://www.handheldcontact.com/downloads/HHC_ACT2007_guide.pdf [1] Links: ------ [1] http://www.handheldcontact.com/downloads/HHC_ACT2007_guide.pdf
In order to resolve this error, please follow these steps: * Go to Control Panel, (System & Security, Administrative Tools) select Computer Management. Select Services and Applications. Then Message Queuing. Finally, Private Queues. * Expand the ...
Sometimes when you try to run the Handheld Contact installer it will try to overwrite the existing application but it cannot.  Below are steps to follow to correct this: * Open the Task Manager and stop the current installer process. * Go to: C:Prog...
Unfortunately, this is not possible. Handheld Contact will only sync one device to one Handheld Contact username and one ACT! database. If you were to set up a second database, and try to sync it to the same device, then Handheld Contact would overwrit...
* Open Handheld Contact on your computer or server. * Once you are in Handheld Contact click on Help-->Check for Updates, a pop-up should be displayed on the bottom right of the screen, "Download available click here to download" click on it. (if the ...
If you are launching Handheld Contact on the PC/server and receive the following error message:   _"RESTORESETTINGS ERROR: ROOT ELEMENT IS MISSING.; INNER EXCEPTION IS:"_   This error message is in regards to the Handheld Contact 'settings' file. ...
If you are trying to sync on the PC/server and receive the following error: _\"SYNCING FAILED. ERROR: THE USER: {ACT! USERNAME} HAS TOO MUCH CONFIGURATION DATA TO SEND TO THE HANDHELD. PLEASE READ THE KNOWLEDGE BASE FOR SUGGESTIONS ON HOW TO TRIM DO...
If you are a multiple user ACT! database and looking to sync other ACT! users Calendar to a single device, here are the steps needed: * Open the Handheld Contact computer application. * Select the Handheld Contact user from the list on the right. ...
This article will explain the Handheld Contact Secure+ features and what is required to set up from the Desktop application. The first thing that is required is to have a Handheld Contact Secure+ account.  If you are a trial user, this feature will be en...
This article will outline the requirements needed to get 'Secondary Contacts' aspect from Act! to sync with Handheld Contact. _NOTE_:  Only Act! v15 (2013) or higher is supported.  The following steps will be needed to enable 'Secondary Contacts': * ...
Some customers who utilize SonicWALL have reported issues when trying to download the Handheld Contact desktop application. In order to correct this, please see the Knowledgebase article posted below.  This is posted from SonicWALL support directly. ht...
Sales Opportunities requires Handheld Contact 4.2.0.1 or higher to be installed on your Act! server. All existing Handheld Contact users as of Wednesday March 21st, 2018 who would like to take advantage of Sales Opportunities in the Handheld Contact mobil...
When trying to open the Handheld Contact desktop application on the PC/server, you are unable to launch and the following error message appears: _"UNHANDLED EXCEPTION OCCURRED IN HANDHELD CONTACT!  DESCRIPTION OF THE ERROR IS: MESSAGE QUEUE SERVICE IS NO...
Due to recent GDPR changes with Handheld Contact, log files are no longer reserved for troubleshooting purposes.  This can be changed on a per user/account basis if needed. If requested by Handheld Contact Support Technicians or if you want to allow this...
After an upgrade on the Handheld Contact Desktop application to version 4.2.0.1, some customers have reported error messages appearing upon syncing.  The error message reads: "Syncing failed. Error: The user: has too much configuration data to...
This article is used when the Handheld Contact configuration has login problems and needs to be re-created. The Handheld Contact 'settings' file controls the full configuration of what syncs from ACT! to the device.  This file points to the specific ACT!...
This article will be used for allowing Handheld Contact to work with the TLS 1.2 protocol.  There will be some high level steps required including possible registry changes.  _It is recommended that an IT professional completes these directions._ Here ar...