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Knowledge Base : App-Specific Help > BlackBerry
Using the latest version of any Handheld Contact app is important so you can take advantage of the latest features and security improvements. Your mobile device should automatically alert you when Handheld Contact has an update to install. You can also ...
If you have recently received a new device and it is on the same platform as the previous device (Eg. iPhone to iPhone), you will want to complete these steps.  If you have switched platforms (Eg. BlackBerry to iPhone) see links at bottom.   _APPLE IO...
We are always updating and making improvements to our applications.  Updates are generally released every two to three months. Please see below for instructions on upgrading.   Apple iOS — Includes iPhone and iPad * In order to upgrade the software o...
If you are looking to change the Handheld Contact Password on the account, please follow these directions:   * Visit the Reset Password page [http://www.handheldcontact.com/reset-password.php]. * Submit the username used to create the Handheld Con...
If you have purchased a license to Handheld Contact from Swiftpage (or Act!/Sage) directly, you would have received an activation code (serial number) from them within the purchase email. In order to use this and get Handheld Contact set up and working, p...
OVERVIEW One Handheld Contact subscription enables service for one mobile device. This guide outlines the steps you should follow if you are an existing Handheld Contact subscriber and wish to switch the mobile device connected to a subscription you a...
As of Novermber 6, 2014, Handheld Contact supports up to 15,000 Act! Contacts. New users have automatic access to this feature with the installation of our latest software, however, existing users setup with Handheld Contact prior to this date may have to...
_IPHONE/IPAD:_ _IOS 6 AND BELOW:_ In order to get the alarms to go for Handheld Contact, you need to do the following: * Open Handheld Contact on the iPhone/iPad.  Click on Settings and ensure that Notifications are turned on. * Close Handheld C...
On Monday, December 23 we discovered that Handheld Contact for iOS 5.2 would unexpectedly close on iPhone or iPad for a small group of users. We aggressively worked on the issue and have released Handheld Contact for iOS 5.3 to resolve it. Our team disc...
After getting Handheld Contact set up and synced on the device, you determine that not all of the contacts were transferred.  An example would be that you have 1,000 Contacts but only 200 synced. There is one of two things happening here. 1.) Handheld C...
In order to find specific contacts, you will want to use the 'Search' options.  Below will be the steps needed for each platform to explain how Handheld Contact can be used to Search and customize the look-up.   _IPHONE/IPAD:_ _Searching Contacts:_ ...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Go to: www.handheldcontact.com [http://www.handheldcontact.com/]. * In the upper right hand corner, click 'Account Login'.  Enter the Handheld Contact username and password.  Press Login. * On the left click...
Below is some information that will be relevant for the Handheld Contact application for the BlackBerry PlayBook and BlackBerry 10 devices. _NAVIGATION:_ Touchscreen navigation is used for all movement within Handheld Contact. However, since the Black...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Go to: www.handheldcontact.com [http://www.handheldcontact.com/]. * In the upper right hand corner, click 'Account Login'.  Enter the Handheld Contact username and password.  Press Login. * On the left click...
When making changes in ACT! and syncing to the device (or back to ACT!), Handheld Contact has some character limitations (including spaces) that must be met.  Please see below.   _SYNCING FROM ACT! TO DEVICE:_ Activity Regarding Field - 256 characte...
In order to correct this, there is a setting on the PC side of Handheld Contact. * Open Handheld Contact on the PC/server. * Click on Tools, choose Manage, select Databases. * Choose the database and click Edit. * There will be a box that re...
* On the BlackBerry, open Options from the main screen (usually the wrench icon). * Select Device, choose Application Management. (May be under Advanced Options/Applications options for older BlackBerry devices). * Find Handheld Contact. Highlight i...
_ _ _NOTE_: If you are getting this message of 'Please Wait' ONLY on the Contact List in version 3.1.4.0, please see this article [1] for more info. In order to get this working, here are the steps that must be completed in order: * On the Bl...
In order to get caller ID to work with Handheld Contact, you need to have the contacts found within the BlackBerry Contacts(Address Book). This can be done by exporting. HANDHELD CONTACT LEGACY EDITION VERSION 2.0.7.9: Open Handheld Contact on the Bla...
If you are trying to access the Contact List on Handheld Contact version 3.1.4.0 for BlackBerry, and getting a 'Please Wait' message, please see below. This message should only appearing on the Contacts List and not the 'Calendar' or 'Task List'. He...
* Open Handheld Contact on the computer/server. * Click on Maintenance and choose Resend All Data to Handheld. Select the account and press Send All. Press Yes, on the warning that appears. * Once the PC has finished syncing, open the Browser on the...
In order to get Handheld Contact installed to the BlackBerry PlayBook, here are the steps: INSTALL HHC ONTO BLACKBERRY PLAYBOOK: * From the PlayBook's native internet browser visit: http://www.handheldcontact.com/ota [1]. * If entered correctl...
In order to view the Notes/History with Handheld Contact, you need to first go to the Contacts screen.  Then find the specified contact you want to look for Notes/History.  Open their contact details. Press the BlackBerry Menu button and choose View ....
OVERVIEW Users with a BlackBerry 10 mobile device can use Contact Importer to export contacts from Handheld Contact to the device's built-in Contacts app and enjoy call display for Act! contacts. PREREQUISITES * BlackBerry 10 mobile device * Handh...
This can only be done when using the 3.0 build of Handheld Contact. * Ensure Handheld Contact is closed. Open the HHC app on the device and press the BlackBerry Menu button, then choose 'Sign Out' to close. * On the BlackBerry, open the 'Files' appl...
INSTALL HANDHELD CONTACT ONTO BLACKBERRY 10 DEVICE: * From the BlackBerry's native internet browser visit: http://www.handheldcontact.com/ota [http://www.handheldcontact.com/ota]. * If entered correctly, this will take you to the BlackBerry World ap...
In order to view the Handheld Contact User Guide for version 2.0.7.9 or below, please see: http://www.handheldcontact.com/downloads/UserGuide_HHCBB2_0.pdf [http://www.handheldcontact.com/downloads/UserGuide_HHCBB2_0.pdf]
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Go to: www.handheldcontact.com [1]. * In the upper left hand corner, enter the Handheld Contact username and password. Press Login. * On the left click on 'Edit Account'. * Change the device from BlackB...
* On the Blackberry open the Internet Browser, once in the browser screen push the menu button and in the menu select Go To. * After the http:// type www.handheldcontact.com/ota [1] select Ok. * On the page it takes you to, scroll down to "Profess...
In order to quickly switch between these tabs along the top you just need to press the ALT button on the keyboard and then press SPACE. If you hold the ALT button, you can press SPACE twice to move two tabs (from Contacts to Calendar) quicker.
Due to recent General Data Protection Regulation (GDPR) changes with Handheld Contact, log files are no longer reserved for troubleshooting purposes.  This can be changed on a per user/account basis if needed. If requested by Handheld Contact Support Tec...