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Knowledge Base : App-Specific Help > BlackBerry
Using the latest version of any Handheld Contact app is important so you can take advantage of the latest features and security improvements. Your mobile device should automatically alert you when Handheld Contact has an update to install. You can also a...
If you have recently received a new device and it is on the same platform as the previous device (Eg. iPhone to iPhone), you will want to complete these steps.  If you have switched platforms (Eg. BlackBerry to iPhone) see links at bottom.   _APPLE IO...
We are always updating and making improvements to our applications.  Updates are generally released every two to three months. Please see below for instructions on upgrading.   Apple iOS — Includes iPhone and iPad * In order to upgrade the software o...
If you are looking to change the Handheld Contact Password on the account, please follow these directions:   * Visit the Reset Password page [http://www.handheldcontact.com/reset-password.php]. * Submit the username used to create the Handheld Con...
If you have purchased a license to Handheld Contact from Swiftpage (or Act!/Sage) directly, you would have received an activation code (serial number) from them within the purchase email. In order to use this and get Handheld Contact set up and working, p...
OVERVIEW One Handheld Contact subscription enables service for one mobile device. This guide outlines the steps you should follow if you are an existing Handheld Contact subscriber and wish to switch the mobile device connected to a subscription you a...
_IPHONE/IPAD:_ _IOS 6 AND BELOW:_ In order to get the alarms to go for Handheld Contact, you need to do the following: * Open Handheld Contact on the iPhone/iPad.  Click on Settings and ensure that Notifications are turned on. * Close Handheld C...
After getting Handheld Contact set up and synced on the device, you determine that not all of the contacts were transferred.  An example would be that you have 1,000 Contacts but only 200 synced. There is one of two things happening here. 1.) The default...
In order to find specific contacts, you will want to use the 'Search' options.  Below will be the steps needed for each platform to explain how Handheld Contact can be used to Search and customize the look-up.   _IPHONE/IPAD:_ _Searching Contacts:_ ...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Go to: www.handheldcontact.com [http://www.handheldcontact.com/]. * In the upper right hand corner, click 'Account Login'.  Enter the Handheld Contact username and password.  Press Login. * On the left click...
Below is some information that will be relevant for the Handheld Contact application for the BlackBerry PlayBook and BlackBerry 10 devices. _NAVIGATION:_ Touchscreen navigation is used for all movement within Handheld Contact. However, since the Black...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Go to: www.handheldcontact.com [http://www.handheldcontact.com/]. * In the upper right hand corner, click 'Account Login'.  Enter the Handheld Contact username and password.  Press Login. * On the left click...
In order to correct this, there is a setting on the PC side of Handheld Contact. * Open Handheld Contact on the PC/server. * Click on Tools, choose Manage, select Databases. * Choose the database and click Edit. * There will be a box that re...
In order to get caller ID to work with Handheld Contact, you need to have the contacts found within the BlackBerry Contacts(Address Book). This can be done by exporting. HANDHELD CONTACT LEGACY EDITION VERSION 2.0.7.9: Open Handheld Contact on the Bla...
* Open Handheld Contact on the computer/server. * Click on Maintenance and choose Resend All Data to Handheld. Select the account and press Send All. Press Yes, on the warning that appears. * Once the PC has finished syncing, open the Browser on the...
In order to get Handheld Contact installed to the BlackBerry PlayBook, here are the steps: INSTALL HHC ONTO BLACKBERRY PLAYBOOK: * From the PlayBook's native internet browser visit: http://www.handheldcontact.com/ota [1]. * If entered correctl...
OVERVIEW Users with a BlackBerry 10 mobile device can use Contact Importer to export contacts from Handheld Contact to the device's built-in Contacts app and enjoy call display for Act! contacts. PREREQUISITES * BlackBerry 10 mobile device * Handh...
INSTALL HANDHELD CONTACT ONTO BLACKBERRY 10 DEVICE: * From the BlackBerry's native internet browser visit: http://www.handheldcontact.com/ota [http://www.handheldcontact.com/ota]. * If entered correctly, this will take you to the BlackBerry World ap...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Go to: www.handheldcontact.com [1]. * In the upper left hand corner, enter the Handheld Contact username and password. Press Login. * On the left click on 'Edit Account'. * Change the device from BlackB...
Due to recent General Data Protection Regulation (GDPR) changes with Handheld Contact, log files are no longer reserved for troubleshooting purposes.  This can be changed on a per user/account basis if needed. If requested by Handheld Contact Support Tec...
This article is for the Handheld Contact Restore tool that was created to allow a customer to restore a lost/corrupt Act! database with the Handheld Contact data found on the device.  In general, everything that is synced to the device will be restored (w...