Knowledge Base : Frequently Asked Questions
     
Below is a listing of all the default fields that will sync with Handheld Contact Professional. You have the ability to add up to 42 more custom fields. The total number of fields that will sync are 73. Company First Name Last Name Title Department ...
We are frequently asked about the difference between Handheld Contact and the other mobile options. This list highlights the best Handheld Contact features that distinguish it as the most comprehensive and versatile mobile option. The Handheld Contact _...
Handheld Contact for Act! allows you to securely synchronize your phone and Act! database wirelessly using sophisticated syncing technology and quality software. Everything is developed and maintained in-house for maximum functionality and reliability. ...
Handheld Contact has different components that work together to link Act! software, the Act! server, and various mobile devices to deliver a powerful mobile Act! experience. Because Handheld Contact must function within the limitations of Act! software an...
If you are a Handheld Contact administrator or reseller who owns subscriptions for other Handheld Contact end users, this article will explain the requirements for applying and creating new Handheld Contact user accounts. Once you have chosen a Handheld...
This article is needed if you have purchased from Handheld Contact directly, have ownership of the subscription keys and need to make changes to usernames/subscriptions.   _If you have purchased a subscription and it is applied to an incorrect account...
Using the latest version of any Handheld Contact app is important so you can take advantage of the latest features and security improvements. Your mobile device should automatically alert you when Handheld Contact has an update to install. You can also ...
The following instructions would be needed if you are adding another Act! user to Handheld Contact for syncing _OR_ you were trying to get multiple devices configured (Eg. iPhone/iPad, BlackBerry/BlackBerry PlayBook, or Android phone and tablet) with the ...
Yes, this is possible. However, Handheld Contact requires that for every device to sync with the software, you need to have a separate HHC user account. This would require an additional charge to activate the second account. Follow these steps and then co...
'Profiles' are available within Handheld Contact and are mostly used for situations where a customer has multiple Handheld Contact users and they wish to have the same sync settings for all of them. If there are only a few HHC users and each wish to vi...
The Handheld Contact Desktop Application is the user interface that controls all of the integration and syncing of ACT! to the Handheld Contact Servers.  This article is for letting customers know how to read and use this application properly.  See the im...
Here are the steps needed to start from scratch and get the application set up and syncing. _CREATE THE ACCOUNT:_ * Go HERE [1] and select the device you wish to sync with. * Click on the 'Sign up now' button to create the Handheld Contact acc...
In some cases where customers have problems with their device/syncing, a bug report may be needed for further investigation.  In order to submit this report, please follow the directions below for your device:   _APPLE IPHONE AND IPAD:_ Open Handhel...
Computer application ACT! 2005 to 2013, including ACT! 17.0 (ACT!, ACT! Premium for Workgroups and ACT! Premium for Web, ACT! for Financial Planners, and ACT! for Real Estate are all supported) Windows 8.1, Windows 8, Windows 7, Vista, Windows XP Prof...
This article explains the process of the Handheld Contact and how the syncing takes place. If you have Handheld Contact set up correctly, the following points will discuss the process for syncing on the handheld as well as the PC/server. _CHANGES MADE...
TWO-WAY, WIRELESS SYNCING * Automatically sync ACT! updates between your handheld device and your ACT! database wirelessly MOBILE DATA STORAGE * Store up to 15,000 ACT! contacts and associated notes, histories, calendar items, and activities dire...
Many customers who have iPad devices find it tricky to add/modify items such as Activities, Notes, and/or History on the device. The reason for this is because of the format on the Handheld Contact application for iPad devices. When comparing the iPad sof...
Handheld Contact will not work in this manner. Once the data is synced with the phone, only the data that was moved becomes two way syncing. Once the PC connection is no longer valid (has been removed due to a database change), then you need to 'start ove...