Knowledge Base:
How do I remove Handheld Contact and start over on my iOS device?
Posted by Craig S, Last modified by Craig S on 16 March 2018 09:03 PM

If you are having some issues with Handheld Contact on the device, (Eg. The configuration file is corrupted, there arent multiple selections under the 'Settings' screen, etc) sometimes it is best to delete Handheld Contact and start over with a new database from Act!.


These steps will delete all data from the Handheld Contact app on the device and replace it with the info coming from ACT!.  So if there is any data that is on the device and is not in Act! we suggest adding it to the database manually prior to completing these steps.


    1. Open Handheld Contact on the computer/server.
    2. Click on Maintenance and choose Resend All Data to Handheld. 
    3. Select the account and press Send All. 
    4. Press Yes, on the warning that appears.
    5. Once the PC starts syncing, go to the iPhone/iPad.  From the Apple home screen push and hold on the Handheld Contact icon.  Once it starts to vibrate, click on the black 'X' and delete Handheld Contact.
    6. After it is deleted, go to the App Store.  Search for ‘Handheld Contact’ and download Handheld Contact.
    7. Run the Handheld Contact application. 
    8. Wait for the PC to finish syncing from Step 4.
    9. Press Sync Status and choose Sync Now to start syncing on the iPhone/iPad.

Note: If you try to sync the device before the completion of syncing from the PC/server in Steps 2-4, you will receive an error message.  You will need to wait until the PC is completed then you can proceed to sync on the device.