Knowledge Base: App-Specific Help > iPhone/iPad
"Your Handheld Contact account has expired" message appears on my device. How do I fix it?
Posted by Craig S, Last modified by admin account on 19 June 2014 04:09 PM

On my device a message appears.  It reads: "Your Handheld Contact account has expired, please purchase/renew your subscription (visit or call 1-800-939-4737)".

In order to correct this message, first ensure your acccount is active.  Go to: and sign in with your Handheld Contact username (e-mail) and password.  The 'Account Status' will indicate if you are Active or Expired.  If expired, go to: to sign up again.


If the account reads that it is 'Active', please follow these steps:


  1. Go to the iPhone/iPad home screen.
  2. Double click the 'Home' button at the bottom of the screen.
  3. In the Task Manager that appears, search for the Handheld Contact icon.
  4. Press and hold on it until it begins to vibrate.
  5. Tap on the red '-' that appears in the upper left corner of the icon.
  6. Press the Home button again to stop the vibrating of icons.
  7. Launch Handheld Contact again.  This will test the connection to our server and should allow access. 
  8. If the message appears again, try tapping OK as it should disappear.  If not, try repeating these steps again.


Note:  This would only appear on Handheld Contact version 4.6 and higher.  If you have upgraded the software and did not sync until a later date (at least 1 day later) this is what could have caused this issue to happen on existing Active accounts.  You will need to close and re-open Handheld Contact to get access again.  Also, this problem seems to appear if your device does not have an internet connection.  If you are on an iPad and do not have access to the internet and try and sync, this message will appear.  You MUST have internet access to maintain use of the app. 


UPDATE: Apple has approved our submission and there is a new download for Handheld Contact.  Please upgrade the device to version 4.7.  Click HERE for instructions.  This update will resolve the 'Account expired' message and allow access to the application even if an internet connection is not valid.  We apologize for the inconvenience to all users.  This message will only appear now if the account is actually expired.