Knowledge Base
I receive an error message when trying to open Handheld Contact. It says: "Unhandled Exception occurred: Message Queuing is not installed or running on this PC".

In order to correct this error, you need to manually install the Message Queuing Service.  Please follow the steps below for your corresponding operating system:

Windows XP:

  1. Click on Start and choose Run.
  2. Type in ‘services.msc’, and press Enter.
  3. The following screen will be all of the Windows Services.  Look for Message Queuing.  It should not be listed.  If it is, right click on it and choose Restart Service and jump to Step 13.
  4. Look for Distributed Transaction Coordinator.  Is it there?  If it is not listed, please stop these steps and let me know.  If it is, what is the status?  If it is not running, right click and choose Start.
  5. Click on Start and choose Control Panel.
  6. Open Add/Remove Programs.
  7. There will be an option called ‘Add/Remove Windows Components’ found within this screen.  Click on this link.
  8. Wait for the list to be populated and then scroll down to Message Queuing.
  9. Check the box for Message Queuing.  Click Next/OK.
  10. Wait for this service to get installed.  It may take some time before it completes.
  11. Go back to the Windows Services (from Step 2.) and click on Action from the menu bar and choose Refresh.
  12. Look through the services for Message Queuing.  It should now be available.  Right click on it and ensure that the service is running.
  13. Scroll to HHC7Service, right click on it and choose Restart.
  14. Go to the desktop where Handheld Contact was installed and try launching the application.  Does it open?

 

Windows Vista or 7:

  1. Click on Start.
  2. Type in ‘Services’, and click on the link with the gears as the icon.
  3. The following screen will be all of the Windows Services.  Look for Message Queuing.  It should not be listed.  If it is, right click on it and choose Restart Service and jump to Step 13.
  4. Click on Start and choose Control Panel.
  5. Open Programs and Features (may be called Programs in some layouts).
  6. There will be an option called ‘Turn Windows features on or off’ found within this screen.  It usually has a Red/Green/Blue/Yellow shield beside it.  Click on this link.
  7. Wait for the list to be populated and then scroll down to MSMQ.
  8. Expand the first option for ‘Microsoft Message Queue (MSMQ) Server’ and then click on the box that is labelled ‘Microsoft Message Queue (MSMQ) Server Core’.  The box should get filled in with a solid color.  Click Next/OK.
  9. Wait for this service to get installed.  It may take some time before it completes.
  10. Go back to the Windows Services (from Step 2.) and click on Action from the menu bar and choose Refresh.
  11. Look through the services for Message Queuing.  It should now be available.  Right click on it and ensure that the service is running.
  12. Scroll to HHC7Service, right click on it and choose Restart.
  13. Go to the desktop where Handheld Contact was installed and try launching the application.  Does it open?

 

Server 2003:

  1. Click Start and open Windows Control Panel.
  2. Click Add Remove Programs and then click Add/Remove Windows Components link on the left.
  3. Select Application Server and press Details to access Message Queuing.
  4. Ensure that the option Message Queuing is selected.
  5. Click OK to return to the main screen with Appliation Server checked.
  6. Click Next.  Complete the installation.
  7. When the installation of the message queuing service is complete, you need to click Finish in the Windows Components Wizard. The Message Queuing Service is now installed.
  8. Restart the HHC Services by clicking here.

 

Server 2008:

  1. Click Start, point to Programs, point to Administrative Tools, and then click Server Manager to display the Server Manager.
  2. Click Add Features to start the Add Features Wizard.
  3. Expand Microsoft Message Queuing (MSMQ), expand MSMQ Services, and then select the check box for the Microsoft Message Queuing (Server Core) features.
  4. Click Next, and then click Install.
  5. If you are prompted to restart the computer, click OK to complete the installation.
  6. Restart the HHC Services by clicking here.

 

Windows 8:

  1. From the Charms Bar, select Settings.
  2. Click Control Panel.
  3. Select Programs and Features. (Note: If Programs and Features is not displayed, select Programs, then Programs and Features.)
  4. Select Turn Windows features on or off.
  5. In the Windows Features dialog box, expand Microsoft Message Queue (MSMQ) Server and Microsoft Message Queue (MSMQ) Server Core.
  6. Select Microsoft Message Queue (MSMQ) Server Core.

Note: The minimum feature required for Microsoft Message Queuing on Windows 8 is Microsoft Message Queue (MSMQ) Server Core. If you do not select at least one sub component under Microsoft Message Queue (MSMQ) Server Core it will not be installed.

  1. Click OK to begin the installation. You may be asked to insert your Windows Installation CD. You may be prompted to restart the computer. 
  2. Restart the HHC Services by clicking here.

 

Windows 10:

  1. From the Desktop, click on Start Menu.
  2. Choose Settings.
  3. Select System.
  4. In the Search bar in the upper right corner, type out 'Windows features'.
  5. Along the left side click on the option for Turn Windows features on or off.
  6. In the Windows Features dialog box, expand the first option for Microsoft Message Queue (MSMQ) Server.
  7. Click on the box that is labelled ‘Microsoft Message Queue (MSMQ) Server Core’.  The box should get filled in with a solid color. 
  8. Click OK to begin the installation.
  9. Restart the HHC Services by clicking here.

 

Windows Server 2012:

  1. From the Start screen, select Server Manager.
  2. In the Server Manager dialog box, select Add Roles and Features from the center pane.
  3. In the Add Features Wizard, click Next.
  4. Determine the Installation Type relevant to your setup. Click Next.
  5. Select the server you are going to install your Workflow Server and/or Subscriber on. Click Next.
  6. Click Next on the Server Roles page.
  7. At the Select Features step, expand Message Queuing and Message Queuing Services.
  8. Select Message Queuing Server.

Note: The minimum feature required for Microsoft Message Queuing on Windows Server 2012 is Message Queuing Server.

  1. Click Next, then Install.
  2. Click Close when the installation finishes.  Restart the HHC Services by clicking here.

 

Note:  The Message Queuing Service within Windows has a few dependencies that are required to be working as well.  When in the Windows Services the name of these services are listed below.  Ensure that these are also running if you run into problems with the installation of Message Queuing from above.

Distributed Transaction Co-ordinator

NT LM Security Support Provider

Remote Procedure Call (RCP)

Server

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