Knowledge Base: App-Specific Help > BlackBerry
How do I turn on 'Notifications' for Handheld Contact?
Posted by Craig S, Last modified by Craig S on 21 November 2018 05:16 PM

iPhone/iPad:

iOS 6 and below:

In order to get the alarms to go for Handheld Contact, you need to do the following:

  1. Open Handheld Contact on the iPhone/iPad.  Click on Settings and ensure that Notifications are turned on.
  2. Close Handheld Contact.  See link for proper closing technique.
  3. Open the native iPhone/iPad Settings.
  4. Click on Notifications.  Find the HHC app and click on that.
  5. Ensure that the Notifications for the iPhone/iPad are on and the type of Alert Style.  I would recommend the ‘Alerts’ option over ‘Banners’.
  6. Make sure that all other options for Handheld Contact Notifications are set to ON.
  7. Go back and open Handheld Contact again.
  8. Now when an alarm goes off, you will get an on-screen message appear indicating the activity.

Notes: If a notification appears you will see a red badge on the Handheld Contact icon.  This indicates how many alarms were sounded.  If you do not see the 'Alert' on the iOS homescreen after the alarm has sounded (or if the device has Auto-Locked), you can still find the activity from the 'Notifications' area.  Swipe downwards on the 'Time/Clock' of the device and this will appear.  You can then tap the alarm to take you to the activity in Handheld Contact.  You can also choose to close and reopen HHC.  See Step 2 above for directions.    If you are scheduling an Activity from the device, you need to ensure that 'Ring Alarm' is selected.  This is a option from the Activity creation screen.  If you have the device set to vibrate, HHC will do the same.


iOS7/iOS8/iOS9/iOS10:

In order to get the alarms to go for Handheld Contact, you need to do the following:

  1. Open Handheld Contact on the iPhone/iPad.  Click on Settings and choose 'Notifications & Alerts'.  Ensure that 'Notifications' are turned on..
  2. Close Handheld Contact.  Use the new Multi-Tasking screen to swipe up and close HHC.
  3. Open the native iPhone/iPad Settings.
  4. Click on Notifications.  Find the Handheld Contact app and tap on it.
  5. Ensure that the 'Allow Notifications' for the iPhone/iPad are on.  The type of 'Alerts' style we recommend is the ‘Alerts’ option over ‘Banners’.
  6. Make sure that all other options for Handheld Contact Notifications are set to ON.
  7. Go back and open Handheld Contact again.
  8. Now when an alarm goes off, you will get an on-screen message appear indicating the activity.

Note: Please see these links (PAGE1/PAGE2) for more information on the new Notification Center and where the alarms/badges from Handheld Contact will be found/cleared.


iOS11 and higher:

In order to get the alarms to go for Handheld Contact, you need to do the following:

  1. Open Handheld Contact on the iPhone/iPad.  Click on Settings and choose 'Notifications & Alerts'.  Ensure that 'Notifications' are turned on.
  2. Close Handheld Contact.  Use the new Multi-Tasking screen to swipe up and close HHC.
  3. Open the native iPhone/iPad Settings.
  4. Click on Notifications.  Find the Handheld Contact app and tap on it.
  5. Ensure that the 'Allow Notifications' for the iPhone/iPad are on.  The type of 'Alerts' style we recommend is the ‘Persistent’ option over ‘Temporary’.
  6. Make sure that all other options for Handheld Contact Notifications are set to ON.
  7. Go back and open Handheld Contact again.
  8. Now when an alarm goes off, you will get an on-screen message appear indicating the activity.

 

Android, BlackBerry 10 and BlackBerry Playbook:

With the Android platform there are very few settings to allow Notifications to appear.  Please see:

  1. Open Handheld Contact on the device and go to the Activity (Call, Meeting, To-Do, etc) you want to alarm.
  2. When in the 'View activity' screen, look for 'Alarm on' to set to Yes.
  3. If the above is true, then 'Ring alarm' will have some time set to it.  Example 10 minutes.
  4. You can always adjust the alarm by editing the activity and setting the 'Alarm on' and 'Ring alarm' settings.
  5. Save changes.
  6. Ensure Handheld Contact is open.  If you are exiting the app by pressing 'Back' or 'Escape' this will close HHC and the notification/alarm will not sound.  With BlackBerry (10/PlayBook) devices, the HHC app must stay open as an Active Frame.

Notes:  Handheld Contact cannot modify or change the notification/alarm type.  HHC will pass the alarm to the operating system and whatever is set from the device will sound.  If the device is set for vibrate, then Handheld Contact will do the same.  You can find any notifications/alarms that sound within the 'Notifications' area of the device.  Open this area on the device to see it.  Each device is different for where the 'Notifications' are listed so please refer to the Owners Manual for verification.  You can also check the sound it will make from opening the Android device's 'System settings', choose 'Sound', and look at the 'Default notification'.  This is what noise HHC will make.

BlackBerry 10 devices will have the Alarm/Notification appear in the BlackBerry Hub.  BlackBerry Playbook devices will have the Alarm/Notification appear in the Notification Area in the upper left hand corner as shown by the red alert on screen.