Knowledge Base
How do I upgrade Handheld Contact on the PC/server?

In order to get Handheld Contact upgraded on the PC/server, here are the steps needed:

  1. If you are unable to access Handheld Contact on the PC or server, you can go directly to http://www.handheldcontact.com/downloads.php to obtain the installer from our website.
  2. Open Handheld Contact on your computer or server.
  3. Once you are in Handheld Contact click on Help-->Check for Updates, a pop-up should be displayed on the bottom right of the screen, "Download available click here to download" click on it.  If the pop-up does not appear, see Step 1 above to obtain upgrade install file.
  4. You will be taken to the Handheld Contact Downloads page from our website (See Step 1). 
  5. On the downloads page click on the ACT! version that matches your installed database.  If you do not know this, open ACT! first and click on 'Help' and choose 'About ACT!'.
  6. Download file "HHC-3_x_x_x.exe" (for Act! 12.0/2010 to Act! 14.0/2012) or "HHC-4_x_x_x.exe" (for Act! 15.0/2013 and higher) and save it to the desktop.
  7. Once the file has been downloaded close the Handheld Contact application on the Desktop/Server (if it is still open).  It cannot be running while the upgrade is started.
  8. Find the HHC-3_x_x_x.exe (or HHC-4_x_x_x.exe) file and run it.  When prompted, choose yes to update 3.x.x.x (or 4.x.x.x) to this version.
  9. Once the install has completed, click Finish and Handheld Contact should open automatically.
  10. Then click Maintenance-->Synchronize Users, select the checkbox beside all users accounts and then hit Sync Now.

 

Note:  If you run into any error messages or problems during the above steps, please CONTACT SUPPORT.