Knowledge Base: App-Specific Help > iPhone/iPad
On the iPhone/iPad I received: Syncing Result: Failure
Posted by Craig S, Last modified by Craig S on 16 October 2012 05:47 PM

If when you are syncing on the iPhone/iPad and receive the following error message:


Result: Failure

Details: UserID [HHC Username]: Server is busy/locked.


This indicates that there is already a part of Handheld Contact syncing.  Since there are two pieces to the syncing process, the PC/server is already in the process of syncing to our HHC Servers.  If the PC/device is syncing then the other piece will be locked out during the syncing process.  Only one end (PC or device) can sync with our servers at a time.  Once it completes, then go back and try syncing again.

If you continue to have this error, please go to the Handheld Contact app on the PC/server to determine the status and restart service if needed.  Click HERE for more info.