Knowledge Base: App-Specific Help
Handheld Contact Software Obsolescence Policy
Posted by admin account, Last modified by Craig S on 05 June 2023 03:45 PM

Handheld Contact supports a limited number of versions of Act!, mobile operating systems, and Microsoft Windows operating systems. This enables us to focus on product quality, developing new features, and making Handheld Contact available on the newest, popular mobile devices. Additionally, maintaining compatibility with older versions of Act! and operating systems requires a disproportionate amount of resources that would ultimately make Handheld Contact more costly. 

Compatible software and platforms

Act! Software

The Handheld Contact computer application is compatible with the latest 3 versions of Act!:

  • Act! v24 (Current)
  • Act! v23
  • Act! v22

Legacy versions of the Handheld Contact computer application for versions of Act! not listed above are still available but limitations apply — See 'Obsolete software limitations' below for details.

Apple iOS mobile operating system

Handheld Contact for iOS is compatible with all Apple iPhone, Apple iPad, and Apple Touch devices running iOS 12.0 or higher.

Google Android mobile operating system

Handheld Contact for Android is compatible with all smartphones and tablets running Android OS 8.0 or higher.

Microsoft Windows computer operating system

Handheld Contact's computer operating system requirements are consistent with the requirements established by Act! for versions Act! v24, Act! v23, and Act! v22. Supported versions are:

  • Windows 10
  • Windows 11
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022

Obsolete software limitations

Using an unsupported version of Act!, Apple iOS, Google Android, or Microsoft Windows with Handheld Contact is permitted with these limitations:

  • Handheld Contact service is provided "as is" without any form of guarantee for service access, service quality, or feature availability. 
  • Phone and e-mail technical support is not available. 
  • Legacy versions of the Handheld Contact computer application will continue to be available for download but will exclude new features and improvements.