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I have changed the name of my Act! database. How do I get Handheld Contact to sync with it?
Posted by Craig S, Last modified by Craig S on 25 April 2019 06:25 PM
This is an article created for when the name of the Act! database has changed.  A few reasons for this could be by creating a backup/restore or syncing with a new remote database.  In order to change the Handheld Contact desktop software to sync with a new database, see the directions below.  This can be completed on a per user level or a whole database.


Changing the Act! database name for a single HHC User: 
  1. Open Handheld Contact on the PC/server.
  2. On the right side under the 'Handheld Contact User Accounts' section, click on the required user.
  3. Along the top menu bar, click on Tools, choose Manage, select Users and press ‘Delete’.
  4. This will remove the existing database and user that was syncing.
  5. To add the new database/user back, in the upper left corner click on ‘Add User’.
  6. Complete the set-up wizard that pops up.
  7. When finished, the new database/user will be added to the application.
  8. At the top menu bar, click on ‘Maintenance’, select ‘Synchronize Users’, select the new database/user and choose ‘Sync Now’.
  9. When the syncing has completed on the PC/server, you can proceed to the device to sync there as well.


Changing the Act! database name for a whole database (multiple HHC users):
  1. Open Handheld Contact on the PC/server.
  2. Along the top menu bar, click on Tools, choose Manage, and select Databases.
  3. In the 'Select Database' window, select the required database to be removed.  Click on 'Remove' button.
  4. If multiple HHC users for this database exist a warning message will appear indicating how many user are attached.  It will ask "Do you really want to remove database from the list?".  Choose 'Yes'.
  5. This will remove the existing database and all users that were syncing.
  6. To add the new database/users back, in the upper left corner click on ‘Add User’.
  7. Complete the set-up wizard that pops up for the first HHC user.
  8. When finished, the new database/ first user will be added to the application.
  9. Repeat Steps 6 to 8 for the same users that were removed in Step 4.
  10. When finished, in the menu bar, click on ‘Maintenance’, select ‘Synchronize Users’, select the new database/users and choose ‘Sync Now’.
  11. When the syncing has completed on the PC/server for all HHC users, you can proceed to the device(s) to sync.