I have upgraded to Act! v24, how do I get Handheld Contact Classic to work with this?
Posted by Craig S, Last modified by Craig S on 13 December 2021 05:10 PM
This article will be for all customers who have recently upgraded their Act! database to v24. Since Act! v24 is 64-bit, there is a matching version of Handheld Contact that is required. Handheld Contact v4.x.x.x is 32-bit and has a different install folder than the 64-bit edition. Therefore, you cannot just run the installer and upgrade overtop. This process will require an uninstall and reinstall of HHC.
Here are the directions needed to get Handheld Contact 64-bit installed and syncing with Act! v24:
If you experience any issues with these steps, please create a support ticket in order to contact our Support Team for further assistance.