This article is needed if you have purchased from Handheld Contact directly, have ownership of the subscription keys and need to make changes to usernames/subscriptions.
If you have purchased a subscription and it is applied to an incorrect account/username, please see below:
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If you already have ‘Unassigned subscriptions’ available in your listing, do not proceed and contact ‘service@handheldcontact.com’ for further instructions.
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Find the required user to change and click ‘Unassign subscription’ to remove the key from your Handheld Contact account.
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This will move the subscription to a new section called ‘Subscriptions available for use’. Two links will be listed. They are ‘Assign to user’ and ‘Use with your account’.
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Click ‘Assign to user’.
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A page will come up asking you to type in an email address. Type in the email address you want for the new user. This will be their Handheld Contact Username.
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If this HHC Username does not already exist, you will be directed to a page where you will fill out all the user information to create the account. If the Handheld Contact Username exists, you will jump to Step 8 below.
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Click ‘Next Step’.
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You will be directed to a page that asks if you wish to assign the key to the new user, click ‘Next Step’.
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Click ‘Done’.
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You will be directed back to the ‘Manage Subscriptions’ page and will see that the subscription has been assigned to the new user.
NOTE: Once you have created/re-assigned the subscription for a new user, you will need to visit www.handheldcontact.com/setup and follow the steps for ‘adding a new user’. If you have any questions regarding the above steps, please contact ‘service@handheldcontact.com’ for assistance.
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