How to read the Handheld Contact Desktop Application
Posted by Craig S, Last modified by Craig S on 12 September 2019 02:43 PM
The Handheld Contact Desktop Application is the user interface that controls all of the integration and syncing of Act! to the Handheld Contact Servers. This article is for letting customers know how to read and use this application properly. See the image and match up the numbers to the explanation below.
Click the image to enlarge
Click the image to enlarge
1.) Maintenance Option - Under this menu option is where Handheld Contact can configure changes regarding synchronization. Under this option you will find the following settings:
2.) Status - This will display the current syncing status of Handheld Contact.
3.) Review Data - This button will generate a full report of what is syncing for the selected user. Handheld Contact will run a simulated synchronization and report on the total number of Contacts, Activities, Notes/History, Opportunities and Secondary contacts. This will not complete any syncing with the HHC Servers (no data is actually transferred).
4.) Last Time Data Sent - This column will indicate the last time that Handheld Contact had sent data from Act! to the HHC Servers. This is stamped with the date and time when it last occurred. This column does not have anything to do with the Handheld Contact application on the device and its synchronization schedule.
5.) Last Time Data Recd - This column will indicate the last time that Handheld Contact received data from the HHC Servers and was input into Act!. This is stamped with the date and time when it last occurred. This column will not have anything to do with the last time the Handheld Contact application has synced on the device. Receiving data back into Act! means that changes are being made within HHC on the device end and it is being synced. If no changes are made to the device, this column will not be updated. If no data is ever sent back to Act! from the device, 'N/A' will be listed.
6.) HHC User - This link will be for the selected user's Handheld Contact username (email address). If you click on this link, you can update the HHC username/password or you can make advanced setting changes. Under the 'Advanced' option, you can customize the following:
7.) Act! User - This link will be for the selected user's Act! username. If you click on this link, you will see a list of the given Act! users from the database and which user is selected to be syncing with the given Handheld Contact username. From this setting, you can also change the 'Sync private contacts/activities', 'When deleting from handheld, DELETE from Act!' and 'Sync secondary contacts' options.
8.) Sync Now - This button is used to manually synchronize Handheld Contact. If the syncing status is idle you can choose any user and manually synchronize their account with the HHC servers. If the 'Sync Now' button is greyed out, this means that there is currently a synchronization in process. #10 will also indicate that there is a sync taking place. If you need to stop the existing sync, you can see this LINK to do so.
9.) Sync Messages - This area is used to display the status of synchronization. You can toggle the 'Sync messages' on or off. In order to do so, at the top beside File, click on 'View' and choose 'Synchronization Pane'. We recommend that this option stays turned ON. A typical synchronization will display the following messages. The second line will indicate what has been received from the HHC Servers. If this has data listed, it will also update the 'Last Time Data Recd' column as mentioned above. The second last line will indicate what has been sent to the HHC Servers from the Act! database. If this has data listed, it will also update the 'Last Time Data Sent' column as mentioned above. The Sync messages area will also display any error messages during synchronization. If you have any questions or errors, please Contact support with the exact error message.
User: email@example.com, Database: ActDemoDB Syncing started in mode: Send updates at 01/01/2015 12:01:36 PM...
10.) Synchronization finished successfully - This will be the end result of the current synchronization. The following will be different tags available:
If you receive any messages other than 'Synchronization finished successfully' and you suspect a syncing problem, please Contact support.
11.) Synchronization Schedule - The default sync schedule is set to repeat automatically on 30 minute intervals. To modify this, click on 'Tools' and choose 'Customize Sync Schedule'. The delay interval is set in the upper right corner. This can be as large as desired but the smallest interval available is 15 minutes. We recommend to keep the default settings. You can also customize when syncing takes place during the hours of the day. Hours 0, 1 and 2 (12am until 3am) are defaulted off. Based off the times provided in the 'Customize Sync Schedule' is when the syncing will take place. Eg. If syncing completed at 12:02:59 PM and the interval was 30 minutes then the next scheduled synchronization will take place at 12:32:59 PM.