Please type your question here
Knowledge Base : App-Specific Help > iPhone/iPad
In order to have the voice dialling and other native functions on the iPhone to work, you need to have the contacts part of the native iPhone Contacts App.  This can be done by 'Exporting' the contacts from Handheld Contact.  In order to have this work,...
Using the latest version of any Handheld Contact app is important so you can take advantage of the latest features and security improvements. Your mobile device should automatically alert you when Handheld Contact has an update to install. You can also ...
If you have recently received a new device and it is on the same platform as the previous device (Eg. iPhone to iPhone), you will want to complete these steps.  If you have switched platforms (Eg. BlackBerry to iPhone) see links at bottom.   _APPLE IO...
We are always updating and making improvements to our applications.  Updates are generally released every two to three months. Please see below for instructions on upgrading.   Apple iOS — Includes iPhone and iPad * In order to upgrade the software o...
If you are looking to change the Handheld Contact Password on the account, please follow these directions:   * Visit the Reset Password page [http://www.handheldcontact.com/reset-password.php]. * Submit the username used to create the Handheld Con...
If you have purchased a license to Handheld Contact from Swiftpage (or Act!/Sage) directly, you would have received an activation code (serial number) from them within the purchase email. In order to use this and get Handheld Contact set up and working, p...
OVERVIEW One Handheld Contact subscription enables service for one mobile device. This guide outlines the steps you should follow if you are an existing Handheld Contact subscriber and wish to switch the mobile device connected to a subscription you a...
As of Novermber 6, 2014, Handheld Contact supports up to 15,000 Act! Contacts. New users have automatic access to this feature with the installation of our latest software, however, existing users setup with Handheld Contact prior to this date may have to...
Pressing the Home button on your Apple iOS mobile device—such as iPhone or iPad—does not stop an application from running in the background. This article explains how to close an iOS application, such as Handheld Contact, so that it is not running in the ...
_IPHONE/IPAD:_ _IOS 6 AND BELOW:_ In order to get the alarms to go for Handheld Contact, you need to do the following: * Open Handheld Contact on the iPhone/iPad.  Click on Settings and ensure that Notifications are turned on. * Close Handheld C...
On Monday, December 23 we discovered that Handheld Contact for iOS 5.2 would unexpectedly close on iPhone or iPad for a small group of users. We aggressively worked on the issue and have released Handheld Contact for iOS 5.3 to resolve it. Our team disc...
If you are having some issues with Handheld Contact on the device, (Eg. The configuration file is corrupted, there arent multiple selections under the 'Settings' screen, etc) sometimes it is best to delete Handheld Contact and start over with a new databa...
After getting Handheld Contact set up and synced on the device, you determine that not all of the contacts were transferred.  An example would be that you have 1,000 Contacts but only 200 synced. There is one of two things happening here. 1.) Handheld C...
If you are looking to get the Caller ID and other native features from the device to work you need to export from Handheld Contact to the Contacts app on the device.  For more info, click HERE [http://support.handheldcontact.com/Knowledgebase/Article/Vi...
In order to find specific contacts, you will want to use the 'Search' options.  Below will be the steps needed for each platform to explain how Handheld Contact can be used to Search and customize the look-up.   _IPHONE/IPAD:_ _Searching Contacts:_ ...
When using Handheld Contact the phone numbers will sync from ACT! to our server and then to the Handheld Contact app on the device. In order for our application to be used universally, we need to use international dialling formats. This does not impact th...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Go to: www.handheldcontact.com [http://www.handheldcontact.com/]. * In the upper left hand corner, enter the Handheld Contact username and password.  Press Login. * On the left click on ‘Edit Account’. * C...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Go to: www.handheldcontact.com [http://www.handheldcontact.com/]. * In the upper left hand corner, enter the Handheld Contact username and password.  Press Login. * On the left click on ‘Edit Account’. * C...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Have your Handheld Contact username (e-mail) and password handy. * Visit www.handheldcontact.com/editaccount.php [http://www.handheldcontact.com/editaccount.php] -- you will be asked to sign in to your account...
Yes, this is possible.  However, Handheld Contact requires that for every device to sync with the software, you need to have a separate HHC user account.  This would require an additional charge to activate the second account.  Follow these steps and then...
When making changes in ACT! and syncing to the device (or back to ACT!), Handheld Contact has some character limitations (including spaces) that must be met.  Please see below.   _SYNCING FROM ACT! TO DEVICE:_ Activity Regarding Field - 256 characte...
If you are on the iPhone/iPad and you only have access to the Settings and Sync Status options of the Menu, then here is what you will need to do: * Open Handheld Contact on the PC/server. If you have a third party who hosts HHC for you, they will ...
In order to correct this, there is a setting on the PC side of Handheld Contact. * Open Handheld Contact on the PC/server. * Click on Tools, choose Manage, select Databases. * Choose the database and click Edit. * There will be a box that re...
Many customers who have iPad devices find it tricky to add/modify items such as Activities, Notes, and/or History on the device. The reason for this is because of the format on the Handheld Contact application for iPad devices. When comparing the iPad sof...
SEE _UPDATE _AT BOTTOM OF ARTICLE FOR LATEST INFORMATION. With the latest upgrades of Handheld Contact to versions 5.4.1 or 5.5 on iPad devices, customers have reported some issues. These will be reported below: BUG: When loading the application in 'L...
Delete Handheld Contact from the device and reinstall.  Ensure that the HHC app is not currently syncing from the PC.  If a resend all data has not been completed, then you will need to do so.  Every time Handheld Contact is deleted from the device then y...
On my device a message appears. It reads: "_YOUR HANDHELD CONTACT ACCOUNT HAS EXPIRED, PLEASE PURCHASE/RENEW YOUR SUBSCRIPTION (VISIT WWW.HANDHELDCONTACT.COM/PURCHASE.PHP OR CALL 1-800-939-4737)_". In order to correct this message, first ensure your acc...
The following is a scenario of how the Handheld Contact application works when there are multiple time zones involved. (Assuming that the ACT! database is set up on Eastern Time and the device is located on Central Time) If you are in the Eastern Time...
This article is for all customers who have upgraded to iOS 8 on their iPhone and/or iPad device. Handheld Contact has not been fully tested on this platform. We will be working with this operating system and looking to update Handheld Contact as soon as p...
Do you get the following error message on the device when trying to sync: _\"FAILURE IN ORDER TO GET DATA FROM ACT! ON YOUR MOBILE DEVICE YOU MUST USE THE COMMAND RESEND ALL DATA FROM HHC DESKTOP AND THEN, SYNC AGAIN\"_ In order to correct this, ...
With the latest releases [http://support.handheldcontact.com/Knowledgebase/Article/View/115/5/latest-handheld-contact-releases] of Handheld Contact, the software has been fitted with an 'Import' option.  This Import will allow users to add contacts from t...
[_UPDATED - see below_]   If you have an iPhone or an iPad and recently upgraded the operating system of the device to iOS 6.0 you may run into some issues with Handhled Contact.   _CRASHING ON CALENDAR_:  If your Handheld Contact app crashes when...
* You first want to get Handheld Contact installed onto the PC/server and working properly.  Please see: http://support.handheldcontact.com/Knowledgebase/Article/View/10/1/how-do-i-install-handheld-contact-to-the-computerserver [http://support.handheldc...
If when you are syncing on the iPhone/iPad and receive the following error message: _RESULT: Failure_ _DETAILS: UserID [HHC Username]: Server is busy/locked._ This indicates that there is already a part of Handheld Contact syncing. Since there...
If you have recently upgraded or synced your Apple iPhone or iPad (using iOS 6.0 or higher) you may have the Contact Details disappear from the device. Everything else has synced properly such as Calendar, Task List, Notes/History and the total number ...
The article will be used for updates on the iOS 7.2 software for all iOS (iPhone and iPad) devices.  This _does not apply to any customers who use Handheld Contact on an Android or BlackBerry operating system_.  More information can be found in our Handhe...
If the Handheld Contact app command for 'Delete All Contacts (native app)' is not working properly and you want to delete all Contacts from the device, here is the best option to do so: * Sign up for a free Gmail mail account - something like youri...
* You first want to get Handheld Contact installed onto the PC/server and working properly.  Please see: http://support.handheldcontact.com/Knowledgebase/Article/View/10/1/how-do-i-install-handheld-contact-to-the-computerserver [http://support.handheldc...
Some users who have recently upgraded to Handheld Contact version 4.5 may have run into some bugs. Please see below: These bugs developed from Apple upgrading their operating system to iOS 6.0. Upon this change, Apple has added and removed some feat...
In the most recent upgrade to Handheld Contact version 4.3, we added some new information to sync such as 'Duration' for History. This will sync back into ACT! so customers can track how much time is spent with certain contacts. With this new 'Durat...
If you have upgraded to Handheld Contact version 4.1 there is a bug in the app regarding the Calendar. The Calendar default view is to show 'All users'. This is where the bug lies and causes problems. It appears to be found only within non-English d...
In order to correct this, you need to resend all data. * Open Handheld Contact on the computer/server. * Click on Maintenance and choose Resend All Data to Handheld. * Select the account and then choose Send All. * Once that is done, sync ...
This article will explain the directions required to utilize the CamCard business card scanning application and save Contacts directly into Handheld Contact. _IOS - IPHONE/IPAD DEVICES_ * Download the CamCard business card scanning application from th...
Handheld Contact will allow for a one way 'Export' of your Calendar from within HHC to the native Calendar.  This procedure is not a synchronization but a copy/paste of activities from one app to another.  If calendar changes are made, this export procedu...
If you would like to switch to the back to the previous version of the Handheld Contact app on your iPhone/iPad (now released as Handheld Contact Legacy v1.0) you will need to delete the Handheld Contact app on the iPhone/iPad, resend all data from the Ha...
This article will outline the requirements needed to get 'Secondary Contacts' aspect from Act! to sync with Handheld Contact. _NOTE_:  Only Act! v15 (2013) or higher is supported.  The following steps will be needed to enable 'Secondary Contacts': * ...
Many customers experienced issues with Handheld Contact version 7.2.  To resolve these issues, Handheld Contact Legacy was made available.  This article is for customers who installed Handheld Contact Legacy (version 1.0) and wish to move back to our prod...
Due to recent General Data Protection Regulation (GDPR) changes with Handheld Contact, log files are no longer reserved for troubleshooting purposes.  This can be changed on a per user/account basis if needed. If requested by Handheld Contact Support Tec...
This article will explain how sharing contact records works with Handheld Contact.  This is the ability to send contact details (eg Name, Phone Number, Email, Mailing Address, etc) to another person. _IOS - IPHONE AND IPAD DEVICES:_ * Open Handheld Co...
This article will explain the 'Tagging' feature that has been applied to Handheld Contact in recent updates.  'Tagging' is used to select certain contacts to perform a similar task such as Email, SMS or Map.  See below for specific platform directions. _...
This article will explain how to check the synchronization status of Handheld Contact from the mobile device. Please see the directions below for the required device operating system: _IOS (IPHONE/IPAD):_ * Open Handheld Contact on the device. * Fr...
With the latest device upgrades [http://support.handheldcontact.com/Knowledgebase/Article/View/115/0/latest-handheld-contact-builds] a new feature has been added to the mobile software.  This gives the end user the ability to trigger a "Resend All Data" p...
This article will explain the steps needed to create 'Searches' from Handheld Contact on the mobile device.  See the directions below for the required operating system: _IOS (IPHONE/IPAD):_ * Open Handheld Contact on the device. * From the Home view...
This article will explain the Alerts feature that has been added to the Home view and how it works.  This view will display all upcoming Annual Events as well as activities with alarms.  See the directions below for the required operating system. _PREREQ...
This article will explain how Favorites are utilized within Handheld Contact.  Please see the directions below for the required operating system: _IOS (IPHONE/IPAD):_ * Open Handheld Contact on the device. * From the Home view, tap on Favorites.  Th...
This article will explain the ability to send text/SMS (Short Message Service) messages.  These messages can also be attached to the contact as History to sync back to the Act! database.  See the directions below for the required operating system. _IOS:_...
The ability to search the Handheld Contact database on the device for specific word(s) was added with the 'Keyword Search' feature.  Please see the directions below for the required operating system: _IOS (IPHONE/IPAD):_ * Open the Handheld Contact ap...