Below are the links to the most common questions/issues with Handheld
Contact.
_DESKTOP/SERVER (CONSOLE) APPLICATION:_
* Error message when syncing: "_COMMUNICATION WITH SYNC ENGINE
FAILED! THE SYNCING PROCESS HAS BEEN ABORTED! HHC SERVICE IS NOT
...
This article will be for all customers who have recently upgraded
their Act! database to v24. Since Act! v24 is 64-bit, there is a
matching version of Handheld Contact that is required. Handheld
Contact v4.x.x.x is 32-bit and has a different install fol...
This article will explain all of the directions required in order to
upgrade Handheld Contact to the latest software that was recently
announced.
[https://www.handheldcontact.com/en/blog/handheldcontact/handheld-contact-service-maintenance-3]
_BEFORE YOU...
If you have recently received a new device and it is on the same
platform as the previous device (Eg. iPhone to iPhone), you will want
to complete these steps. If you have switched platforms (Eg. Android
to iPhone) see links at bottom.
_APPLE IOS DEV...
This is article directs you to specific instructions that will help
you get started with the Handheld Contact computer application and
mobile apps.
COMPUTER INSTALLATION
The Handheld Contact computer application needs to be installed on the
PC, serve...
This article will explain how to check the synchronization status of
Handheld Contact from the mobile device.
Please see the directions below for the required device operating
system:
_IOS (IPHONE/IPAD):_
* Open Handheld Contact on the device.
* Fr...