Knowledge Base: App-Specific Help > BlackBerry
Handheld Contact Info for BlackBerry Playbook and BlackBerry 10 devices.
Posted by Craig S, Last modified by Craig S on 19 May 2016 03:42 PM

Below is some information that will be relevant for the Handheld Contact application for the BlackBerry PlayBook and BlackBerry 10 devices.



Touchscreen navigation is used for all movement within Handheld Contact.  However, since the BlackBerry PlayBook tablet (or BB10 device) does not have a 'Back' key, users must tap the Back button that appears at the bottom of the screen or use the Back gesture to display the previous screen. In order to view the menu (where the Back button is found) users will need to swipe from top bezel downwards.  To use the Back gesture, users swipe from the bottom of the screen at a 45 degree angle toward the left side of the screen.  Also view the Bezel Gestures link below.

Note: A navigation bar with a Back button appears at the bottom of most applications. For applications that use full screen mode (for example, games) users can swipe down from the top of the screen to display the navigation bar.


Application Menu:

Since the BlackBerry PlayBook tablet (or BB10 device) does not have a 'Menu' key, users must swipe down from the top of the screen to display the application Menu.  We suggest to use the 'Pin Bar' option within the Menu to keep this Menu showing at all times.  To hide it, press the 'Hide' to remove it.



Application notifications, including the status of activities that are occurring in the background (for example, music that is playing or files that are downloading), appear when users tap the exclamation mark icon in the top-left corner of the home screen.  For PlayBook all active notifications are shown by a red upper left corner.  This can be seen in all application screens.  Users will have to use a Top Left Corner Swipe to view the Notifications.  For the BB10 devices, the notifications will be found within the BlackBerry Hub.

Note: While syncing, there is the red animated line on the top left corner (Notifications area).  When syncing is done, if no errors – the notification line disappears.  If an error occur – the notification line stays, it means there is something to be seen.  Whenever there is a notification (alarm, syncing error, etc) caused by Handheld Contact, there will be a red notification in the top left corner. Additionally, when the app minimizes – user is able to open the notification(s).


Background Auto-Sync:

Auto sync works only when HHC app is active or is minimized.  As soon as Android runtime is closed – Auto sync doesn’t work anymore.  This means that you must have HHC working to sync.  For the BlackBerry 10 devices, the HHC app must be part of the 'Active Frames' section of the device.  If you close this frame, HHC will not auto-sync.  If you use the 'Back' button of the Menu bar and exit Handheld Contact, you will minimize the app to the 'Active Frames' still but the application itself has been closed/exited.  Using the swipe up gesture is best used to keep Handheld Contact running to allow auto-syncing.


Manual Sync:

In order to perform a manual sync on the BlackBerry device, you will do this through the application Menu.  Open the Menu by using the swipe down gesture.  If you already have the Menu bar 'pinned' then press on the three dots along the far right.  This will open another menu at the top of the screen to give the 'My Record', 'Preferences', 'About' and the 'Sync Now' option.  Pressing 'Sync Now' will trigger the app to begin the syncing.  You can check the status by going back to the Menu, choose 'Preferences' and select the 'Sync Status' option.



The application for the PlayBook tablet does not have calling ability therefore, some features are not available.  They are:




 More Information:

BlackBerry PlayBook Info

Bezel Gestures

Further Reference

BlackBerry Z10 Info

BlackBerry Q10 Info