Knowledge Base


The article will be used for updates on the iOS 7.2 software for all iOS (iPhone and iPad) devices.  This _does not apply to any customers who use Handheld Contact on an Android or BlackBerry operating system_.  More information can be found in our Handhe...
Below are the links to the most common questions/issues with Handheld Contact.    _DESKTOP/SERVER (CONSOLE) APPLICATION:_ * Error message when syncing: "_COMMUNICATION WITH SYNC ENGINE FAILED! THE SYNCING PROCESS HAS BEEN ABORTED! HHC SERVICE IS N...
This is article directs you specific instructions that will help you get started with the Handheld Contact computer application and mobiles apps.   COMPUTER INSTALLATION The Handheld Contact computer application needs to be installed on the PC, serve...
If you have recently received a new device and it is on the same platform as the previous device (Eg. iPhone to iPhone), you will want to complete these steps. If you have switched platforms (Eg. BlackBerry to iPhone) see links at bottom. _APPLE IOS DEV...
Handheld Contact supports a limited number of versions of Act!, mobile operating systems, and Microsoft Windows operating systems. This enables us to focus on product quality, developing new features, and making Handheld Contact available on the newest, p...
If you would like to switch to the back to the previous version of the Handheld Contact app on your iPhone/iPad (now released as Handheld Contact Legacy) you will need to delete the Handheld Contact app on the iPhone/iPad, resend all data from the Handhel...