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Knowledge Base : App-Specific Help > Android
Using the latest version of any Handheld Contact app is important so you can take advantage of the latest features and security improvements. Your mobile device should automatically alert you when Handheld Contact has an update to install. You can also a...
If you have recently received a new device and it is on the same platform as the previous device (Eg. iPhone to iPhone), you will want to complete these steps.  If you have switched platforms (Eg. BlackBerry to iPhone) see links at bottom.   _APPLE IO...
We are always updating and making improvements to our applications.  Updates are generally released every two to three months. Please see below for instructions on upgrading.   Apple iOS — Includes iPhone and iPad * In order to upgrade the software o...
If you are looking to change the Handheld Contact Password on the account, please follow these directions:   * Visit the Reset Password page [http://www.handheldcontact.com/reset-password.php]. * Submit the username used to create the Handheld Con...
If you have purchased a license to Handheld Contact from Swiftpage (or Act!/Sage) directly, you would have received an activation code (serial number) from them within the purchase email. In order to use this and get Handheld Contact set up and working, p...
OVERVIEW One Handheld Contact subscription enables service for one mobile device. This guide outlines the steps you should follow if you are an existing Handheld Contact subscriber and wish to switch the mobile device connected to a subscription you a...
You are trying to sync Handheld Contact on the Android device and receive the following error message:   _"SYNCING FINISHED WITH ERROR: UNABLE TO RESOLVE HOST “SYNC.WIRES-END.NET”: NO ADDRESS ASSOCIATED WITH HOSTNAME"_   This error message means t...
_IPHONE/IPAD:_ _IOS 6 AND BELOW:_ In order to get the alarms to go for Handheld Contact, you need to do the following: * Open Handheld Contact on the iPhone/iPad.  Click on Settings and ensure that Notifications are turned on. * Close Handheld C...
In order to find specific contacts, you will want to use the 'Search' options.  Below will be the steps needed for each platform to explain how Handheld Contact can be used to Search and customize the look-up.   _IPHONE/IPAD:_ _Searching Contacts:_ ...
After getting Handheld Contact set up and synced on the device, you determine that not all of the contacts were transferred.  An example would be that you have 1,000 Contacts but only 200 synced. There is one of two things happening here. 1.) The default...
   In order to get caller id and other native features on the phone to work properly, you may be required to export contacts from Handheld Contact to the Android Contacts app.  Here are the steps to complete that:   _HANDHELD CONTACT 1.0.21.0 (AND L...
If you are looking to get the Caller ID and other native features from the device to work you need to export from Handheld Contact to the Contacts app on the device.  For more info, click HERE [http://support.handheldcontact.com/Knowledgebase/Article/Vi...
When using Handheld Contact the phone numbers will sync from ACT! to our server and then to the Handheld Contact app on the device. In order for our application to be used universally, we need to use international dialling formats. This does not impact th...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Go to: www.handheldcontact.com [http://www.handheldcontact.com/]. * In the upper right hand corner, click on 'Account Login'.  Enter the Handheld Contact username and password.  Press Login. * On the left cl...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Have your Handheld Contact username (e-mail) and password handy. * Visit www.handheldcontact.com/editaccount.php [http://www.handheldcontact.com/editaccount.php] — you will be asked to sign in to your account ...
UPDATE YOUR HANDHELD CONTACT ACCOUNT: * Go to: www.handheldcontact.com [http://www.handheldcontact.com/]. * In the upper right hand corner, click 'Account Login'.  Enter the Handheld Contact username and password.  Press Login. * On the left click...
When making changes in ACT! and syncing to the device (or back to ACT!), Handheld Contact has some character limitations (including spaces) that must be met.  Please see below.   _SYNCING FROM ACT! TO DEVICE:_ Activity Regarding Field - 256 characters....
With the latest releases [http://support.handheldcontact.com/Knowledgebase/Article/View/115/5/latest-handheld-contact-releases] of Handheld Contact, the software has been fitted with an 'Import' option.  This Import will allow users to add contacts from t...
* From the Android device's native internet browser visit: http://www.handheldcontact.com/ota [http://www.handheldcontact.com/ota]. * If entered correctly, this will take you to the Google Play application.  It will take you directly to the Handheld C...
Here are the steps needed to uninstall Handheld Contact from the Android device: * Open the Google Android Menu. * Press "Settings". * Press "Applications". * Press "Manage" (or "Manage Applications"). * Find "Handheld Contact" in the list ...
Unfortunately, there are still some bugs with the application for Android tablets. You are able to download the application from the Google Play Store but with the shortcut that gets created there is a problem with it. This is where the issues lie. ...
This error message states that the username and/or password is incorrect.  You will need to update this info.   * Open Handheld Contact on the device. * Press the Android Menu button and choose Settings. * Click on 'Handheld Contact account'. ...
If you are syncing on the Android device and get an error message _Syncing finished with error: ca.j2x.hhc4android.backend.sync.MiscSyncException: Please sync your console first then try to sync again_ This error indicates that you have tried syn...
If you have a new Android device (phone or tablet) that has OS 4.0 or higher you may experience problems when opening Handheld Contact after install. Here are the 2 scenarios when crash will occur. _FIRST SCENARIO:_ Open Google Play, and insta...
When I use my Android device and want to download Handheld Contact, I try going to www.handheldcontact.com/ota [1]. This brings up another page that indicates that I cannot view this page and says to access it directly from my phone. But I am using my ...
If a Handheld Contact mobile app is unable to communicate with our servers over the Internet you may receive the following message: "Syncing finished with error: java.net.ConnectException: sync.wires-end.net/XXX.XXX.XXX.XXX:XXX - Network is unreacha...
When I go to www.handheldcontact.com/ota [http://www.handheldcontact.com/ota], it will re-direct me to Google Play and display the Handheld Contact app for download.   After I select Install, the download doesn't do anything.   There are many reports ...
This is occurring on Handheld Contact version 1.0.6.0 for Android devices. If you make a change to an existing activity (Example: change the duration of a task from 10 minutes to 1 hour), the Handheld Contact application is not refreshing. This is a...
Due to recent General Data Protection Regulation (GDPR) changes with Handheld Contact, log files are no longer reserved for troubleshooting purposes.  This can be changed on a per user/account basis if needed. If requested by Handheld Contact Support Tec...
This article will outline the requirements needed to get 'Secondary Contacts' aspect from Act! to sync with Handheld Contact. _NOTE_:  Only Act! v15 (2013) or higher is supported.  The following steps will be needed to enable 'Secondary Contacts': * ...
Handheld Contact will allow for a one way 'Export' of your Calendar from within HHC to the native Calendar.  This procedure is not a synchronization but a copy/paste of activities from one app to another.  If calendar changes are made, this export procedu...
This article will explain how to check the synchronization status of Handheld Contact from the mobile device. Please see the directions below for the required device operating system: _IOS (IPHONE/IPAD):_ * Open Handheld Contact on the device. * Fr...
This article will explain how sharing contact records works with Handheld Contact.  This is the ability to send contact details (eg Name, Phone Number, Email, Mailing Address, etc) to another person. _IOS - IPHONE AND IPAD DEVICES:_ * Open Handheld Co...
This article will explain how the ‘Mobile Mapping’ feature in Handheld Contact will work. _NOTE_:  All route mapping is applied to activities only.  If you want to get directions to a single contact record, its best to open their specific contact detail...
This article will explain the 'Tagging' feature that has been applied to Handheld Contact in recent updates.  'Tagging' is used to select certain contacts to perform a similar task such as Email, SMS or Map.  See below for specific platform directions. _...
With the latest device upgrades [http://support.handheldcontact.com/Knowledgebase/Article/View/115/0/latest-handheld-contact-builds] a new feature has been added to the mobile software.  This gives the end user the ability to trigger a "Resend All Data" p...
This article will explain how to view/create/edit Sales Opportunities in Handheld Contact on the device side.   _NOTE_: Sales Opportunities are only available with Handheld Contact version 4.2.0.1 on the desktop application.  See two links below to get c...
This article will explain the steps needed to create 'Searches' from Handheld Contact on the mobile device.  See the directions below for the required operating system: _IOS (IPHONE/IPAD):_ * Open Handheld Contact on the device. * From the Home view...
This article will explain the Alerts feature that has been added to the Home view and how it works.  This view will display all upcoming Annual Events as well as activities with alarms.  See the directions below for the required operating system. _PREREQ...
As of February 19, 2019, email verification has been implemented into Handheld Contact.  Previously, accounts were able to be created under incorrect or fake email addresses for Handheld Contact.  This has been removed and for every new Handheld Contact a...
This article will explain the ability to send text/SMS (Short Message Service) messages.  These messages can also be attached to the contact as History to sync back to the Act! database.  See the directions below for the required operating system. _IOS:_...
The ability to search the Handheld Contact database on the device for specific word(s) was added with the 'Keyword Search' feature.  Please see the directions below for the required operating system: _IOS (IPHONE/IPAD):_ * Open the Handheld Contact ap...
This article will explain how Favorites are utilized within Handheld Contact.  Please see the directions below for the required operating system: _IOS (IPHONE/IPAD):_ * Open Handheld Contact on the device. * From the Home view, tap on Favorites.  Th...
In early 2017, Handheld Contact introduced a Home screen view where users can find the most commonly used features of HHC in one clear landing page. Users could still select alternative landing pages, but the Home Screen quickly became the default choice ...
This article is for the Handheld Contact Restore tool that was created to allow a customer to restore a lost/corrupt Act! database with the Handheld Contact data found on the device.  In general, everything that is synced to the device will be restored (w...
This article will explain how previously cleared activities from the Act! database can be synced to the Handheld Contact mobile application.  Please see the directions for each operating system below. _NOTE_:  This feature needs to be enabled from the Ha...
This article will outline the newest features of Handheld Contact for creating Invoices and/or Quotes from the device directly. _NOTE_:  Creating a Quote or Invoice from Handheld Contact will be completed within the Opportunities feature.  Therefore, if ...
Voice to text is a feature which is provided by the mobile device operating system.  This article will explain how to utilize the voice to text features of your mobile device and apply that to Handheld Contact.  Voice to text will allow you to dictate tex...
With the latest releases [http://support.handheldcontact.com/Knowledgebase/Article/View/115/0/latest-handheld-contact-builds] of Handheld Contact, the software has been fitted with an 'Import' option. This Import will allow users to add calendar activitie...
You are syncing on the Android device and receive the following error message:   _LAST SYNC RESULT:_ Syncing finished with error: Username [_HHC Username_]: Server is buy/locked   This error message indicates that there is already a part of Handheld ...