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Knowledge Base : App-Specific Help > Handheld Contact Computer App
This article will be for all customers who have recently upgraded
their Act! database to v24. Since Act! v24 is 64-bit, there is a
matching version of Handheld Contact that is required. Handheld
Contact v4.x.x.x is 32-bit and has a different install fol...
This article will explain all of the directions required in order to
upgrade Handheld Contact to the latest software that was recently
announced.
[https://www.handheldcontact.com/en/blog/handheldcontact/handheld-contact-service-maintenance-3]
_BEFORE YOU...
Using the latest version of any Handheld Contact app is important so
you can take advantage of the latest features and security
improvements.
Your mobile device should automatically alert you when Handheld
Contact has an update to install. You can also a...
If you are looking to change the Handheld Contact Password on the
account, please follow these directions:
* Visit the Reset Password page
[http://www.handheldcontact.com/reset-password.php].
* Submit the username used to create the Handheld Conta...
The following instructions would be needed if you are adding another
Act! user to Handheld Contact for syncing _OR_ you were trying to get
multiple devices configured (Eg. iPhone, iPad or Android phone and
tablet) with the same ACT! user.
Please follo...
If you have purchased a license to Handheld Contact from Swiftpage (or
Act!/Sage) directly, you would have received an activation code
(serial number) from them within the purchase email. In order to use
this and get Handheld Contact set up and working, ...
In order to correct this error, you need to manually install the
Message Queuing Service. Please follow the steps below for your
corresponding operating system:
_NOTE_: The installation of Message Queuing should not require a
restart of the PC/server. ...
_ _
_IF YOU ARE UPGRADING FROM VERSION 4.X.X.X (OR V6.X.X.X) TO VERSION
7.X.X.X, PLEASE VISIT THIS PAGE.
[https://support.handheldcontact.com/Knowledgebase/Article/View/207/0/how-do-i-upgrade-to-the-latest-handheld-contact-classic-version]_
In order ...
In order to correct this error message, you need to do the following
procedure. We recommend the below 8 steps first. This is done through
the Windows operating system:
* Click on the Start Menu.
* Type and search for 'services.msc'.
* For Windows...
The error message ‘Thread was being aborted’ means one of two
things.
_1.)_ You have corrupt data on our server that was added to the phone
and it is trying to sync back to the ACT! database.
_2.)_ You have some kind of firewall, proxy server, vir...
In order to get Handheld Contact working again on the device, you may
be required to resend all data again. This is a process where all the
data that Handheld Contact is pointing to gets compiled and synced
again from ACT! back to our server and then t...
The Handheld Contact Desktop Application is the user interface that
controls all of the integration and syncing of Act! to the Handheld
Contact Servers. This article is for letting customers know how to
read and use this application properly. See the im...
Here are the directions needed in order to install Handheld Contact
onto the PC/server where Act! resides:
* Go to the same computer/server where the Act! database resides.
* Open http://www.handheldcontact.com/downloads.php and look for the
link und...
If you are working on setting up Handheld Contact, the first screen
you will encounter will be asking for the ACT! Administrator. This is
an ACT! user on the database that will have Admin rights. We do not
keep track of this information. You will need ...
There are times that Handheld Contact does not complete the sync
process and it will get stuck in a sync loop. Our application thinks
that it is working but in fact it is not. You may need to stop the HHC
Service to get it working again.
Please foll...
When syncing on the PC, you receive the message: "_Syncing failed.
Error: The user: {ACT NAME} failed to log on to the ACT! database:
{DATABASE NAME}. The error is: Logon Failed - Exception
is:\{PCNAME}{DB NAME}-database files_".
The problem here is...
This article will explain how to check the synchronization status of
Handheld Contact from the mobile device.
Please see the directions below for the required device operating
system:
_IOS (IPHONE/IPAD):_
* Open Handheld Contact on the device.
* Fr...
Sometimes Handheld Contact requires a login to the service for it to
have the correct permissions. This is part of the "LOGON FAILED
[http://support.handheldcontact.com/Knowledgebase/Article/View/16/0/i-try-to-sync-handheld-contact-on-the-computer-and-i-...
This group is created when Handheld Contact gets installed. This
group is created and maintained by Handheld Contact. DO NOT make any
changes or modifications to this group as they will be removed the
next time Handheld Contact syncs. It contains Conta...
If you are looking to 'start over' or remove Handheld Contact from the
PC/server, these steps can help in doing so.
* Go to the same computer/server where the Act! database resides.
* Click the ‘Start’ menu button, then select ‘Control
Panel’, the...
Due to recent General Data Protection Regulation (GDPR) changes with
Handheld Contact, log files are no longer reserved for troubleshooting
purposes. This can be changed on a per user/account basis if needed.
If requested by Handheld Contact Support Tec...
The full error message reads:
_Syncing failed. Error: The syncing process for the user: _____ and
database: _____ failed. The error is: Dynamic SQL Error_
_SQL error code = -206_
_Column unknown_
_USERS.HHCUSERNAME_
_At line 1, column 113._
In order...
'Profiles' are available within Handheld Contact and are mostly used
for situations where a customer has multiple Handheld Contact users
and they wish to have the same sync settings for all of them. If
there are only a few HHC users and each wish to view...
In order to correct this error message, you need to do the following
procedure. We recommend the below 8 steps first. This is done through
the Windows operating system:
* Click on the Start Menu.
* Type and search for 'services.msc'.
* You will op...
If you plan on upgrading your Act! database software to v21, you will
need to complete the following steps (the same directions apply for
users who have already upgraded Act!):
* Ensure that Act! is upgraded to v21 and working properly before
procee...
Handheld Contact will only allow up to 73 fields to sync with a
Professional Edition license. By default we will sync with 28 of
these. Please see this LINK
[http://support.handheldcontact.com/Knowledgebase/Article/View/70/0/what-default-fields-will-syn...
If you have recently upgraded to Act! 2013 or Act! v16 and/or are
using Handheld Contact on a Windows 8 PC, you may get the following
error when adding a new user or during syncing: “_THREAD WAS BEING
ABORTED. THE REQUEST WAS ABORTED: COULD NOT CREATE SS...
To resolve this issue:
Access the PC, server, or laptop where the Handheld Contact computer
application is installed.
* Open the Handheld Contact computer application.
* Create a backup of the settings in case of data loss. Click on
File, choose 'S...
This article is for the Handheld Contact Restore tool that was created
to allow a customer to restore a lost/corrupt Act! database with the
Handheld Contact data found on the device. In general, everything
that is synced to the device will be restored (w...
Many customers have reported problems with Handheld Contact not
syncing. We were able to determine that the source was HHC version
3.2.10.0. This was able to sync the Contacts but not the Activities or
Notes/History. When syncing was completed, it woul...
In order to get Handheld Contact set up to only sync selected groups
from ACT! you need to complete the following:
* Have the groups created in ACT!. If they are not created, please
see this LINK [1] for more info.
* Open Handheld Contact on the ...
In order to create the groups, follow this link to create them in ACT!
first. https://youtu.be/nxciYQzz1BE.
Once the groups are created in ACT!, go to Handheld Contact on the
computer/server and click on the Contacts Info option on the left.
Choose Cha...
The following is a scenario of how the Handheld Contact application
works when there are multiple time zones involved.
(Assuming that the ACT! database is set up on Eastern Time and the
device is located on Central Time)
If you are in the Easte...
If you have upgraded the ACT! database to ACT! 2013, version 15.0,
ACT! v16, ACT! v17, ACT! v18, ACT! v19 or ACT! v20; you may get the
following error message with Handheld Contact:
_"COULD NOT LOAD FILE OR ASSEMBLY 'ACT.FRAMEWORK, VERSION=12.X.X.X,...
This article will outline the requirements needed to get 'Secondary
Contacts' aspect from Act! to sync with Handheld Contact.
_NOTE_: Only Act! v18 or higher is supported.
The following steps will be needed to enable 'Secondary Contacts':
* Upgrade...
This article will explain the Handheld Contact Secure+ features and
what is required to set up from the Desktop application.
The first thing that is required is to have a Handheld Contact Secure+
account. If you are a trial user, this feature will be en...
In order to resolve this, you will need to first determine if
Handheld Contact is already running on another PC. If this is a
server, then its possible that another user is logged in and has
Handheld Contact open. Otherwise, open the Task Manager. Go t...
If you have an account with Handheld Contact and you set up your phone
but you are unable to find the Notes/History for the customers, then
you may not have synced it from Act!.
To correct this, please follow these steps:
* Open Handheld Contact on...
This message means that you have entered the wrong Handheld Contact
username and/or password.
To correct this:
* Open the Handheld Contact computer application (usually found on
the same PC, server, or laptop as the ACT! database).
* Click on the ...
Try the following:
* Ensure that Handheld Contact is closed.
* Open Windows Explorer.
* Go to: C: Program FilesACTACT for Windows (or whatever folder you
have ACT! installed to).
* Look through the files for an app called
'MachineConfigUpdate...
If you are launching Handheld Contact on the PC/server and receive the
following error message:
_"RESTORESETTINGS ERROR: ROOT ELEMENT IS MISSING.; INNER EXCEPTION
IS:"_
This error message is in regards to the Handheld Contact 'settings'
file. Thi...
When you try to open Handheld Contact on the PC/server you receive
the following error:
_\"UNHANDLED EXCEPTION OCCURED IN HANDHELD CONTACT! DESCRIPTION OF
THE ERROR IS: COULD NOT LOAD FILE OR ASSEMBLY \"SYSTEM.CORE, VERSION
3.5.0.0, CULTURE=NEUTRAL,...
If you plan on upgrading your ACT! database to ACT! 2013 version 15.0
or higher, you will need to compelete the following:
* Ensure that ACT! is upgraded and working properly before
proceeding.
* Close Handheld Contact on the PC/server.
* Go t...
IMPORTANT: When making these changes from one server to the next,
there are three things that cannot change.
* ACT! database name
* Path to the database (PAD file)
* ACT! Administrator username/password
If any of these items have changed within...
If you are syncing on the PC/server end and get the following error:
_"The error is: Logon Failed - Exception is:Error in the
application"_
This error message means that there is something wrong with the ACT!
database itself. For whatever ACT! us...
* Click Start-->Run type "SERVICES.MSC" hit Ok.
* In the services window look for DISTRIBUTED TRANSACTION
COORDINATOR.
* If it is not listed then do the following (if it is listed then do
not continue best to contact support@handheldcontact.com [1...
To view the Handheld Contact Installation User Guide, please see:
http://www.handheldcontact.com/downloads/hhc_2_0_guide.pdf [1]
Links:
------
[1] http://www.handheldcontact.com/downloads/hhc_2_0_guide.pdf
In order to resolve this error, please follow these steps:
* Go to Control Panel, (System & Security, Administrative Tools)
select Computer Management. Select Services and Applications. Then
Message Queuing. Finally, Private Queues.
* Expand the ...
When trying to open the Handheld Contact desktop application on the
PC/server, you are unable to launch and the following error message
appears:
_"UNHANDLED EXCEPTION OCCURRED IN HANDHELD CONTACT! DESCRIPTION OF
THE ERROR IS: MESSAGE QUEUE SERVICE IS NO...
In order to view the Handheld Contact User Guide for the Computer
Application, please see:
http://www.handheldcontact.com/downloads/HHC_ACT2007_guide.pdf [1]
Links:
------
[1] http://www.handheldcontact.com/downloads/HHC_ACT2007_guide.pdf
Sometimes when you try to run the Handheld Contact installer it will
try to overwrite the existing application but it cannot. Below are
steps to follow to correct this:
* Open the Task Manager and stop the current installer process.
* Go to: C:\Prog...
* Open Handheld Contact on your computer or server.
* Once you are in Handheld Contact click on Help-->Check for
Updates, a pop-up should be displayed on the bottom right of the
screen, "Download available click here to download" click on it. (if
the ...
If you are a multiple user Act! database and looking to sync other
Act! users Calendar to a single device, here are the steps needed:
*
Open the Handheld Contact computer application.
* Select the Handheld Contact user from the list on the right....
Unfortunately, this is not possible. Handheld Contact will only sync
one device to one Handheld Contact username and one ACT! database. If
you were to set up a second database, and try to sync it to the same
device, then Handheld Contact would overwrit...
If you are trying to sync on the PC/server and receive the following
error:
_\"SYNCING FAILED. ERROR: THE USER: {ACT! USERNAME} HAS TOO MUCH
CONFIGURATION DATA TO SEND TO THE HANDHELD. PLEASE READ THE KNOWLEDGE
BASE FOR SUGGESTIONS ON HOW TO TRIM DO...
This is an article created for when the name of the Act! database has
changed. A few reasons for this could be by creating a
backup/restore or syncing with a new remote database. In order to
change the Handheld Contact desktop software to sync with a ne...
The following directions are for adding Sales Opportunities from Act!
to the mobile device:
* Upgrade the computer application to version 7.x.x.x (or higher)
and the mobile device to the most recent version. Please click here
for directions.
[https:...
This article will explain how previously cleared activities from the
Act! database can be synced to the Handheld Contact mobile
application. Please see the directions for each operating system
below.
_NOTE_: This feature needs to be enabled from the Ha...
This article will be used for allowing Handheld Contact to work with
the TLS 1.2 protocol. There will be some high level steps required
including possible registry changes. _It is recommended that an IT
professional completes these directions._
Here ar...
This article will explain the different Security Roles in Act! and
what is supported by Handheld Contact.
There are 6 different User Security Levels in Act!. Each of the 6
levels have different access rights which are described below:
_ADMINISTRAT...
Some customers who utilize SonicWALL have reported issues when trying
to download the Handheld Contact desktop application.
In order to correct this, please see the Knowledgebase article posted
below. This is posted from SonicWALL support directly.
ht...
If you are a Qsales customer and looking to add the seven (7)
additional fields for mapping, this article will explain the steps
needed.
Here is our blog post in regards to the Qsales update: Handheld
Contact now includes vital accounting data
[https://w...
This article is used when the Handheld Contact configuration has login
problems and needs to be re-created.
The Handheld Contact 'settings' file controls the full configuration
of what syncs from ACT! to the device. This file points to the
specific ACT!...
With the latest Handheld Contact Classic update (v4.4.4.x and
v6.0.x.x) there have been Open Authorization (OAuth) changes
implemented.
The changes to the software will not change the way that Handheld
Contact Classic syncs but it is for Email Alerts a...