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Knowledge Base : App-Specific Help
In order to have the voice dialling and other native functions on the iPhone to work, you need to have the contacts part of the native iPhone Contacts App.  This can be done by 'Exporting' the contacts from Handheld Contact.  In order to have this work,...
Using the latest version of any Handheld Contact app is important so you can take advantage of the latest features and security improvements. Your mobile device should automatically alert you when Handheld Contact has an update to install. You can also ...
If you are looking to change the Handheld Contact Password on the account, please follow these directions:   * Visit the Reset Password page [http://www.handheldcontact.com/reset-password.php]. * Submit the username used to create the Handheld Con...
As of Novermber 6, 2014, Handheld Contact supports up to 15,000 Act! Contacts. New users have automatic access to this feature with the installation of our latest software, however, existing users setup with Handheld Contact prior to this date may have to...
If you are looking to 'start over' or remove Handheld Contact from the PC/server, these steps can help in doing so. * Go to the same computer/server where the ACT! database resides. * Click the 'Start' menu button, then select 'Control Panel', then ...
The article will be used for updates on the iOS 7.2 software for all iOS (iPhone and iPad) devices.  This _does not apply to any customers who use Handheld Contact on an Android or BlackBerry operating system_.  More information can be found in our Handhe...
Handheld Contact supports a limited number of versions of Act!, mobile operating systems, and Microsoft Windows operating systems. This enables us to focus on product quality, developing new features, and making Handheld Contact available on the newest, p...
When trying to open the Handheld Contact desktop application on the PC/server, you are unable to launch and the following error message appears: _"UNHANDLED EXCEPTION OCCURRED IN HANDHELD CONTACT!  DESCRIPTION OF THE ERROR IS: MESSAGE QUEUE SERVICE IS NO...
This article will explain how to check the synchronization status of Handheld Contact from the mobile device. Please see the directions below for the required device operating system: _IOS (IPHONE/IPAD):_ * Open Handheld Contact on the device. * Fr...
With the latest device upgrades [http://support.handheldcontact.com/Knowledgebase/Article/View/115/0/latest-handheld-contact-builds] a new feature has been added to the mobile software.  This gives the end user the ability to trigger a "Resend All Data" p...
This article will explain the Alerts feature that has been added to the Home view and how it works.  This view will display all upcoming Annual Events as well as activities with alarms.  See the directions below for the required operating system. _PREREQ...
This article will explain how Favorites are utilized within Handheld Contact.  Please see the directions below for the required operating system: _IOS (IPHONE/IPAD):_ * Open Handheld Contact on the device. * From the Home view, tap on Favorites.  Th...
This article will explain the steps needed to create 'Searches' from Handheld Contact on the mobile device.  See the directions below for the required operating system: _IOS (IPHONE/IPAD):_ * Open Handheld Contact on the device. * From the Home view...
This article will explain the ability to send text/SMS (Short Message Service) messages.  These messages can also be attached to the contact as History to sync back to the Act! database.  See the directions below for the required operating system. _IOS:_...
The ability to search the Handheld Contact database on the device for specific word(s) was added with the 'Keyword Search' feature.  Please see the directions below for the required operating system: _IOS (IPHONE/IPAD):_ * Open the Handheld Contact ap...
In early 2017, Handheld Contact introduced a Home screen view where users can find the most commonly used features of HHC in one clear landing page. Users could still select alternative landing pages, but the Home Screen quickly became the default choice ...
This article will explain how to view/create/edit Sales Opportunities in Handheld Contact on the device side.   _NOTE_: Sales Opportunities are only available with Handheld Contact version 4.2.0.1 on the desktop application.  See two links below to get c...